Supervisor-Emergency Communications Services - MED-COM

Job Summary

To facilitate patient flow, transfers, admissions, and consults for emergency department patients. To initiate air ground medical transport and reception of EMS transmissions as appropriate. To facilitate pre-hospital requests during a crisis or disaster mode. To provide optimum critical/emergency care to sick or injured patients transported by aircraft or other vehicle to UMMC or other designated facilities.

Education & Experience

• High School Diploma/GED
• Paramedic with two years of communications specialist i paramedic experience, or EMT/EMD with three years Communications Specialist I EMT/EMD experience.
• Certifications, Licenses or Registration Required:
• If emergency medical technician, Mississippi emergency medical technician required.
• If paramedic, National Registered Paramedic, MS Paramedic, and BLS, ACLS AND PALS required.
• NIMS 100, 200, 700 AND 800 required within six (6) months of hire.
• NRP required within 6 months of hire date.
• NAACS preferred.
• If paramedic, valid Mississippi State Department Of Health/Bureau of Emergency Medical Services jurisdictional medical control on file for UMMC emergency services will be obtained within one month.

Knowledge, Skills & Abilities

• Verbal and written communication skills.
• Comprehension skills.
• Basic computer operations skills and knowledge.
• Basic clinical and medical terminology knowledge.
• Critical thinking and decision making skills.
• Protocol based decision making skills.
• Ability to simultaneously operate and answer multiple telephone and radio systems.
• Knowledge of the principles and practices of emergency management and disaster response.
• Knowledge of agents, equipment, procedures, and techniques for the provision of disaster, transport and out-of-hospital care.
• Ability to remain calm in emergency conditions.
• Ability to provide physical and psychological treatment and comfort to patients.
• Ability to withstand exposure to noise, external weather conditions, and work in high altitudes.
• Ability to maintain and comply with weight and lifting restrictions and requirements.
• Ability to respond and travel on short notice to remote site(s) as required.

Responsibilities

• Utilizes the Medcom communication and documentation systems and protocols to receive and document radio transmissions, phone calls, and other digital or electronic means of communication for emergency patient transfers or consultation calls or requests for assistance from pre-hospital providers and law enforcement personnel.
• Receives and conveys complete and accurate verbal and written messages in reference to emergent transfer or patient care request, air and ambulance reports and medical control calls.
• Performs daily operational duties of the disaster management plan as assigned including but not limited to radio checks and management of incoming alerts.
• Affords assistance with dissemination of disaster preparedness information and management as directed by the UMMC MS Center for Emergency Services leadership.
• Affords assistance with communication responsibilities in accordance with the state of MS comprehensive emergency management plan.
• Compiles data, prepares reports and maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program.
• Participates in continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• Supervises, trains, mentors, and coaches communication specialist and other staff to meet or exceed industry related standards.
• Evaluates, plans, provides and documents care for patients, in the disaster, transport and/or the out of hospital environment.

Physical and Environmental Demands

• Frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold.
• Constant exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals.
• Constant working hours significantly beyond regularly scheduled hours.
• Frequent bending.
• Occasional lifting and carrying up to 50 pounds.
• Constant crouching/stooping.
• Frequent kneeling.
• Frequent pushing/pulling.
• Frequent reaching.
• Constant sitting.
• Frequent standing.
• Frequent twisting.
• Frequent walking.