Supervisor - Earthmoving
Thompson Tractor Company · Tanner, AL · 2 mo ago
ManagementFull-time
Essential Responsibilities And Expectations
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Assign jobs to shop technicians and dispatch field service technicians
Qualifications
- Education: High school diploma or equivalent
- Experience: Experience working as a Service Technician preferred
- Skills: Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
Skills And Competencies
- Telephone / verbal / written communication
- Microsoft Office Suite
- Microsoft SharePoint
- Microsoft Dynamics AX 2012
- Strong technical/repair skills
Job Training
- Microsoft Word and Excel - basic and intermediate
- Supervisory skills training
- Business communication skills training
- OSHA & MSHA training
- Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
- Compliance training
Physical Requirements and Job Hazards
- Ability to speak, listen, read, write, and type effectively
- Ability to reach, kneel, grasp, stoop, and perform repetitive motions
- Ability to lift and carry items up to 75 pounds
- Ability to climb on and around heavy equipment
- Ability to drive during daytime and nighttime hours
- Exposure to potential tripping, slipping, and falling hazards
- Exposure to driving-related hazards
- Ability to work effectively in stressful or high-pressure situations