Supervisor District Field Service

What Matters at Magid? YOU do! "The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO. At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

About the role

The Field Service Supervisor will support our field service program by providing local leadership and overseeing a team of 10+ field service reps within the Western (CA, NV, AZ) region, acting as a mentor to train and influence personnel for the growth and success of Magid. This role applies leadership skills to improve team performance and deliver a world-class customer experience.

Ideal candidate locations: Phoenix Metro, Los Angeles, Las Vegas, San Diego.

Responsibilities

• Build partnerships with customers and field sales
• Coach and enhance the development of the field service team
• Assist in logistical and inventory operations
• Implement policies and support action plans made by Field Service Manager
• Assign and coordinate scheduled work for field service reps
• Restock and service assigned customer sites
• Provide backup coverage when needed
• Travel in vehicle up to 4 hours with overnight stay if needed
• Audit and approve field service rep time cards
• Prepare timely reports regarding performance of subordinates and vending machines
• Assist in employee on-boarding process
• Conduct scheduled conference calls with your team
• Prepare various data reports for Field Service Manager
• Work directly with field service reps and/or customers to troubleshoot issues in a timely manner
• Resolve vending issues remotely and/or on-site as necessary in a timely manner
• Provide support for all vendor management solutions
• Contact partnered groups as necessary to resolve any issues
• Log and track vending incidents and/or requests in the ticketing system
• Work closely with vending support to process adds, changes, and removal of items in vending machines
• Perform vending machines cycle counts when necessary
• Assure safe operation of assigned vehicle by completing vehicle safety checks
• Provide hands-on training to FSR’s on vending machines and other VMI systems

Requirements

• Highly self-motivated with a sharp attention to detail
• Excellent interpersonal skills including team building, oral, and written communication
• Ability to travel 40%-50%
• Hands-on experience with Excel (e.g. formulas, pivot tables, filter)
• Hands-on experience with database systems (e.g. CribMaster, IMBi, Web Portals, etc.)
• Hands-on vending machine repair experience; industrial vending machines preferred
• Excellent time management and organization skills
• Self-motivated and able to work proficiently unsupervised
• Ability to resolve problems internally and externally
• Good mechanical and technical aptitudes, knowledge of vending machines, computer software, and databases
• Ability to complete assigned tasks under stressful situations
• Ability to work remotely

Work Environment / Physical Requirements

• Manufacturing, industrial atmosphere - heavy equipment, moving forklifts, no climate control, dirty, loud
• Able to lift 30 pounds
• PPE: Glasses, gloves, and ear protection

Pay

The salary range for this position is $63,750.00 - $86,250.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.