Supervisor, Delivery Service Excellence

Job Responsibilities

• Ensure market is optimizing the distribution of products and resources.
• Monitor and evaluate actual versus predicted routing, determine root causes of issues and propose/lead recommendations and implementation of resolutions.
• Complete pre and post shift reviews with each driver.
• Act as liaison between field delivery supervisors, drivers, sales leaders, and routing team.
• Communicate proactively with Drivers to ensure adherence to daily distribution schedules and that the department meets performance goals.
• Assist in direction of Delivery Supervisors in field, guiding them for support, training, and information validation or investigation as needed.
• Review distribution productivity reporting to appropriate supervisor for review and determination. Suggests efficiency ideas, cost reduction measures and assist with implementation of distribution changes.
• Effectively supports managing the delivery operations team.
• Monitor delivery fleet using Omni Tracs, Samsara, Roadnet and/or other delivery/routing software.
• Recommend performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
• Review driver attendance and work records.
• Review and verify driver DOT qualifications and advise delivery supervisors of compliance needs.
• Interpret, train and consistently apply company policies, protocols and procedures including but not limited to DOT, record keeping, performance expectations and safe work methods. Contribute to DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Acts as customer and sales interface to identify opportunities, resolve issues or discrepancies and create a cohesive relationship.
• Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments to resolve all customer or distribution opportunities.
• Execute scheduled daily communications to Operations and Market Commercial Leadership.
• Supervise the proper selection and utilization of Company assets in support of the Distribution department and coordinate required repairs with proper departments as necessary.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications

• Bachelor’s degree in supply chain, management, communications, or related field and/or equivalent training and work experience.
• Minimum of 3 years’ professional experience in a fast-paced, high volume distribution environment.
• Advanced PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
• Highly organized with exceptional analytic and reporting skills.
• Ability to think creatively, identify and propose solutions to drive performance improvement.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment.
• Strong understanding of DOT, FMCSA, and state regulations pertaining to transportation is crucial. Including laws and regulations pertaining to vehicle safety, driver hours, safety and other relevant areas.