Delivery Service Supervisor

Job Summary

This is an Operations position responsible for supervising and directing the activities associated with delivery.

Responsibilities

• Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
• Supervises labor hours and directs labor activities to stay within budget.
• Recommends work schedules including stop changes, classification changes, customer open/close times, window expectations and provides to the appropriate person for necessary changes.
• Supervises the proper selection and utilization of company assets in support of the delivery department.
• Collaborates with Transportation Road Supervisors and Safety Trainer to ensure consistent training, conducts associate observations, updates preferred work methods, timely accident investigations to determine root causes, and routine safety inspections.
• Makes recommendations for disciplinary action and/or behavior modification where required based on a consistent review of performance data metrics.
• Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve any customer or delivery opportunities or issues.
• Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
• Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (Department of Transportation), record keeping, performance expectations, and safe work methods, etc.
• Ability to keyboard proficiently.
• Utilize canned reporting.
• Create specific ad hoc reports to identify areas for improvements.
• Proficient in Microsoft Office suite including Excel, Word, PowerPoint as well as numerous variants.

Requirements

• High school diploma or general education degree (GED).
• Two or four-year college degree in Business Management, Supply Chain Management or similar major preferred.
• One to three years related experience and/or training; or equivalent combination of education and related experience.

Professional Skills

• Ability to successfully engage and lead individual and team discussions and meetings.
• Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Working knowledge of Federal Motor Carrier Safety Regulations.
• Ability to apply all relevant policies in a consistent, timely and objective manner.
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
• Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
• Ability to read, comprehend, write and speak English.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee is frequently required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.