Supervisor - DC Operations - Evening Shift

About the role

The Supervisor - Distribution Center Operations assists in the overall management of the operation and provides strategic direction and leadership for all warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing and inventory management.

Responsibilities

• Directly supervise hourly warehouse associates in a distribution center
• Manage specific warehouse activities including, but not limited to, order planning, releasing orders to the fulfillment floor, following up on completion of assigned tasks, and ensuring the packing stations complete orders on a timely basis
• Oversee incoming and outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments
• Assist Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met
• Partner with senior management to implement and maintain proper layout of warehouse and product placement
• Ensure the physical condition of the warehouse and equipment are properly maintained and documented
• Ensure customer service key performance indicators are met or exceeded by monitoring order fill rates, conducting unannounced inspections, ensuring inventory accuracy, etc.
• Personally coach, train, and mentor direct reports in order to ensure personal growth and career development
• Maintain a working knowledge of all operating systems pertaining to the work area and update standard operating procedures (SOPs) as needed
• Perform cycle counts, quarterly and/or annual physical inventories, and provide inventory reports as needed
• Identify, document, and implement opportunities for continuous process improvement
• Demonstrate flexibility to support other shifts and departments as required
• Support safety incident investigations and corrective actions
• Maintain the security of all merchandise and capital equipment in assigned departments
• Other duties as assigned

Qualifications

• Bachelor’s degree preferred
• At least 3 years of experience in a lead or supervisor role, preferably in a fulfillment, distribution, or manufacturing environment
• Previous experience in a retail distribution center environment or Third Party Logistics (3PL) preferred

Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a fast-paced environment in order to obtain operational goals
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to work between an office setting and warehouse environment
• Ability to lift and/or move objects up to and including 50 lbs
• Ability to stand or walk continuously for up to 12 hours per day
• Ability to frequently push, pull, squat, bend, reach and climb and descend stairs safely
• Ability to work in warehouse climate with temperature range of 55-80 degrees
• Ability to build a cohesive team that exemplifies Quiet Logistics’ core values
• Strong written and verbal communications skills
• Ability to plan, organize, and manage multiple projects and set priorities
• Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills

Supervisory Responsibilities

Directly supervises employees in the Warehouse and Operations Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

• Ability to work between an office setting and warehouse environment
• Ability to lift and/or move objects up to and including 50 lbs
• Ability to stand or walk continuously for up to 12 hours per day
• Ability to frequently push, pull, squat, bend, reach and climb and descend stairs safely
• Ability to work in warehouse climate with temperature range of 55-80 degrees

About Us

American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed. Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners. At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey. Inclusion, Diversity, Equity and Access at AEO We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here .

AEO is an Equal Opportunity Employer

AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.