Supervisor, Customs

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

The Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients.

Responsibilities

• Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures
• Lead and manage a team of customs specialists, providing guidance, support, and training as needed
• Process customs entries and clearances for import and export shipments
• Monitor and manage the timely processing of customs entries to avoid any delays or penalties
• Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes
• Ensure all customs-related documentation is accurate, complete, and in compliance with regulations
• Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have
• Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary
• Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly

Requirements

• Bachelor's degree in a related field such as logistics, supply chain management, or international business
• Additional certification in customs or logistics is a plus
• At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role
• Knowledge of customs regulations, laws, and procedures
• Experience working with customs officials, brokers, and other stakeholders
• Strong understanding of import and export processes and documentation requirements

Skills

• Excellent leadership and management skills
• Strong attention to detail and ability to analyze and interpret complex data
• Excellent communication and customer service skills
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and decision-making skills
• Fluent in English (verbal and written)
• Proficient in Microsoft Office Suite
• Experience with customs-related software and systems such as ACE and CustomsLink is a plus

Preferred Qualifications

• Strong knowledge of customs regulations and procedures in the region where the company operates
• Experience working with the Automated Commercial Environment (ACE) system
• Familiarity with trade agreements such as NAFTA, CAFTA, and TPP
• Experience working with cross-functional teams in a global environment

Supervisory Responsibilities

• Manage a team of customs specialists

Pay

For this position, the expected base pay range is $67,000 - $85,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.