Supervisor - Culinary Services

100% FTE, days/weekends. Hours are from 10:00 am to 6:30 pm Monday through Friday with occasional weekends based on operational needs. Work location: University Hospital in Madison, WI.

About the role

Bring your passion for quality food production, nutrition, and a positive guest experience to the #1 hospital in Wisconsin. As a Culinary Services Supervisor, you will lead daily retail operations and ensure food safety, quality, and compliance while developing and supporting team members.

Responsibilities

• Lead daily retail operations by managing staffing, resolving operational issues, monitoring service requests, supporting peak service periods, and ensuring smooth day-to-day operations.
• Ensure food safety, quality, and compliance by overseeing product quality, temperature logs, FIFO practices, allergen awareness, ServSafe standards, and safety inspections.
• Develop and support team members through training, coaching, onboarding, huddles, performance feedback, and recognition initiatives to promote a positive team culture.
• Coordinate menus, pricing, and merchandising by maintaining accurate menus, signage, allergen information, and supporting merchandising and promotional initiatives.
• Provide operational leadership and cross-functional support by serving as a backup for key systems (Micros, CaterTrax, N.E.O.), conducting facility walkthroughs, collaborating with multiple departments, and supporting additional retail operations, including potential oversight of vending and ServSafe instruction.

Requirements

• Associate's Degree in Culinary Arts or related field (equivalent experience will be considered in lieu of a degree).
• Bachelor's Degree with emphasis on Food Service, Nutrition, Dietetics, Business, or related field (preferred).
• 3 years of experience leading or supervising in a multifaceted food service operation, including aspects of food production, patient dining, catering, and/or retail food service.
• 5 years of experience supervising or managing multifaceted hospital food service operations (preferred).
• ServSafe Certified Food Manager Certification within 6 months of hire (required).
• CDM (Certified Dietary Manager) or DTR (Dietetic Technician Registered) certification (preferred).

Benefits

• Health and dental insurance.
• Paid time off and retirement plans.
• Two-week paid parental leave and adoption assistance.
• Flexible schedules and shifts for work-life balance.
• Access to emotional, financial, and physical well-being resources through the UW Health Employee Wellbeing Department.
• Tuition benefits for career advancement coursework.