Supervisor, Critical Operations

About the role

At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Qualifications

• Knowledge, Skills, and Abilities:
  • Excellent people skills with the ability to interface with all levels of the organization.
  • Exceptional customer service.
  • Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
  • Ability to manage complex situations during off management hours - single point of contact.
  • Strong written, verbal, and people skills.
  • Ability to function in a team environment.

Skills

• People Leadership Experience
• Technical Maintenance and Troubleshooting
• Customer Service
• Team Management
• Emergency Response Planning

Benefits

• Total Rewards Package including medical, dental, vision, life, and disability insurance;
• 401(k) retirement plan;
• flexible spending and HSA accounts;
• paid holidays;
• paid time off;
• paid volunteer days;
• employee assistance program;
• tuition assistance;
• parental leave;
• military leave assistance;
• QTS scholarship for dependents;
• wellness program, and other company benefits.

Pay

This role is eligible for a competitive benefits package that includes:

Schedule

The role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.