Supervisor, Creative Workshop

Location: 500 University Ave, Rochester, NY 14607. Department: MAG‑Creative Workshop (700803). Full‑time, 40 hours/week, day shift. Regular appointment.

About the role

The Creative Workshop Supervisor at the Memorial Art Gallery (MAG) sets the strategic vision for the Creative Workshop and develops and implements high‑quality educational and programmatic curriculum for adult, youth, and camp programs. The role maximizes program growth to meet enrollment and financial goals in support of the MAG’s mission and strategic plan, managing all operational, programmatic, and promotional aspects for multi‑format, hands‑on art classes across four annual sessions (fall, winter, spring, summer). The supervisor directs a core team of 5 regular/regular part‑time staff and approximately 35‑40 Teaching Artist (TAR) faculty members.

Responsibilities

• Creative Workshop Educational Performance
  • Establishes vision for all curriculum (Adult/Youth Classes, Youth Programs/Camps, Family/Community Programs) aligned with MAG’s mission, market demands, and program growth.
  • Develops revenue‑generating programs and schedules all classes and faculty.
  • Oversees curriculum development to ensure cohesion across programs, classes, and mediums.
  • Collaborates with faculty, ceramics staff, and museum educators to develop and maintain program content that grows enrollment and profitability.
  • Utilizes customer data from Altru to shape courses and curriculum.
  • Attends AMP meetings, programming meetings, and other MAG meetings where the Creative Workshop is an active partner.
  • Oversees coordination and curation of Lucy Burne Gallery art shows (annual exhibitions of faculty and student work), including show layout, labels, installation, and promotional coordination with MAG PR/Marketing.
  • Uses Burne Gallery shows as a marketing tool for the Creative Workshop.
• Creative Workshop Operations Management
  • Ensures accurate updating and reconciliation of monthly ledgers; monitors and evaluates revenue and allocates expenses.
  • Maintains enrollment statistics.
  • Develops and works within an annual budget (per MAG guidelines) with consideration for maximizing growth.
  • Tracks and maintains program budgets; completes and submits financial request paperwork timely; analyzes faculty salaries, course fees, room usage, and profitability to keep goals on target and propose corrections.
  • May coordinate with MAG Advancement and contribute to grant writing or reporting.
  • Supervises the Department Coordinator and oversees all aspects of the retail system (Altru), including inputting class/camp/program information, processing refunds, building registration questionnaires.
  • Oversees hiring, onboarding, staff training, and scheduling for all full‑time/part‑time team members and assigned teachers/teaching assistants.
  • Ensures staff reviews, provides support, and audits classes for instructional quality; approves payroll.
• Community Outreach on Behalf of Creative Workshop
  • Manages scholarship program process for awarding scholarships; provides statistical analysis for annual reporting.
  • Collaborates with curatorial, academic programs, and other departments to integrate programming and curriculum into Gallery programs or MAG events.
  • Actively represents programs in the community to build awareness, student base, market share, and participate in the regional education fabric.
  • Networks with area artists, art educators, art administrators, and non‑profit community service organizations to develop new programs and partnerships.
  • Establishes and maintains effective working relationships with management, coworkers, museum patrons, volunteers, students, artists, and community organizations.
  • Collaborates with the Director of Marketing to create a marketing plan within a set budget; approves ads, ad placement, and CW public content on all platforms.
  • Evaluates marketing plan effectiveness and adjusts to achieve maximum impact of marketing dollars.
  • Oversees Coordinator contributions to course content for brochures or guides.

Requirements

• Bachelor’s degree preferably in fine arts, arts administration, education (formal or informal), and/or project management, plus 4 years of related work experience, including at least 3 years in an administration/leadership role.
• Master’s degree in fine arts, arts administration, education (formal or informal), project management, and/or business administration preferred.
• Or equivalent combination of education and experience.
• Experience creating budgets, forecasting, and meeting set revenue targets required.
• Experience in program management preferred.
• Experience working in a museum, informal education, and/or creative environment preferred.
• Experience producing creative content, curriculum, and team leadership preferred.

Skills

• Skilled in a combination of art‑related fields, administration, curriculum design, teaching, and basic gallery curating.
• Excellent organizational and project management skills, attention to detail, and follow‑through.
• Strong management, planning, budgeting, decision‑making, and time management skills.
• Well‑organized; enjoys creating schedules and coordinating logistics; skilled in project management, program development, budgeting, and handling multiple projects simultaneously.
• Dynamic, creative personality with proven leadership ability.
• Strong interpersonal skills; ability to cultivate collaborative and mentoring relationships and deliver constructive feedback.
• Effective verbal and written communication and listening skills.
• Supportive of and engaged in equal employment opportunity principles.
• Confidence and interest in working with a wide audience (youth ages 2.5–17, adults 18+) across the Greater Rochester community.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint), experience with new media (Zoom, etc.) and databases (Altru/Blackbaud, etc.).
• Ideal candidate has experience in a museum, informal education, and/or fast‑paced creative environment, producing creative content, curriculum, and team leadership.

Pay

Hourly compensation range: $23.27 – $3