Supervisor - Corporate Travel Services
Team Performance & Goal Setting
The Supervisor, Corporate Travel Services collaborates with the Manager of Operations to establish individual and team performance goals and develop systems for tracking and reporting performance metrics and goal achievement.
Training & Technical Support
The supervisor acts as an on-site trainer and problem-solving resource for team members handling complex or unfamiliar travel scenarios, providing hands-on support and guidance to ensure consistent service quality.
Customer Service & Call Management
The supervisor answers customer calls as needed to support service continuity and quality, monitors real-time Telephone Service Factors (TSF) to ensure team compliance with service level standards.
Subject-Matter Expertise
The supervisor serves as a technical SME for the Corporate Department, partnering with the Client Development team to support implementation of new client service programs.
Tools & Resources
The supervisor researches and recommends cost-effective tools and resources to enhance team performance, developing and executing implementation plans for approved tools.
Scheduling & Coverage
The supervisor creates and manages weekly/monthly work schedules to ensure adequate telephone coverage for assigned accounts and contracts.
Team Development & Evaluation
The supervisor works with the Manager of Operations to assess individual team member strengths and challenges, using assessments to guide professional development and improve overall team capability.
Professional Growth
The supervisor pursues ongoing professional development through mentorship activities, accredited travel certification programs, and training in customer care, leadership, and travel industry best practices.
Coaching & Feedback
The supervisor provides coaching and development support to travel consultants, including constructive feedback based on monitored calls and encouragement of targeted skill development in technical and customer service areas.
Supervisory Oversight
The supervisor maintains awareness of situations requiring supervisory intervention, documenting and managing records of interventions related to service delivery, performance, or product issues.
Performance Assessment
The supervisor delivers ongoing written evaluations of team member performance, providing quarterly feedback and contributing to annual performance reviews.
Basic Qualifications
The Supervisor, Corporate Travel Services requires 5 years Travel Account Management experience and 3+ years of Supervisory experience, along with a strong understanding of financial travel program drivers, strong written and verbal communication skills, and the ability to travel 30% of the time.
Desired Skills
A college degree is preferred, and desired skills include knowledge of travel industry best practices, customer care, and leadership.
Equal Opportunity Statement
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.