Supervisor, Contractor Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

As a Field Operations Supervisor of Contractor Support, you are collaborative and highly organized. You will be responsible for Contract Support, interacting with Contract Business Partners to ensure compliance with Spectrum specifications and requirements for installation, drop bury, and project-related activity. In this role, you will also handle customer escalations, damage claim investigation, assist with onboarding of new service partners, and monitor workload to ensure completion of work when it is issued.

What our Contractor Support Supervisors enjoy most

• Achieving performance goals
• Ensuring projects are completed timely and efficiently
• The team-oriented culture
• Building internal and external relationships

Requirements

Education: Bachelor's degree in electronics or equivalent experience

Experience: 5+ years of Field Technician work in residential, commercial, and multiple dwelling installation/service experience preferred. Experience in complex, structured cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling. Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments. Vendor Management Experience.

Skills

• Project management
• Time management
• Communication
• Leadership
• Problem-solving
• Collaboration

Benefits

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.