Supervisor, Communications Services

Location: North Fort Myers, FL
Work Hours: Monday–Friday, 8:00 AM–5:00 PM

About the role

This position supervises Communications Services personnel responsible for performing construction, preventive maintenance, corrective maintenance, and emergency maintenance activities to support LCEC electric operations. Supervision includes work management, technical mentoring, technical review of work products, oversight of employee development, issuing work assignments, performance plan development and review, and coaching associated with employee performance. The role oversees bargaining-unit employees.

Responsibilities

• Perform managerial and supervisory duties in conformance with company expectations.
• Maintain a safe, productive work environment that meets LCEC quality standards and policy.
• Participate in monthly safety and information meetings, including facilitating meetings as scheduled.
• Ensure accurate time reporting for all pay codes, work requests, damage claims, and compliance with bargaining-unit contract and LCEC policy, including tracking pay code and attendance issues.
• Oversee all SCADA and Relay construction and maintenance activities to support internal and external customers, ensuring deliverables meet corporate standards, guidelines, processes, and procedures.
• Ensure efficient scheduling and routing of department work requests.
• Design and maintain the LCEC two-way radio system, SCADA data communication system, and TWACS data communication system.
• Maintain and test protective relaying systems.
• Ensure availability and accuracy of test equipment and maintenance of departmental databases.
• Oversee installation and maintenance of line devices, including single and three-phase breakers, regulators, automated switches, and other SCADA and Relay-controlled devices, ensuring compliance with corporate standards.
• Oversee failure analysis of line and substation equipment using available department tools.
• Partner with internal and external customers and suppliers to resolve problems and implement solutions related to electrical power substation construction.
• Provide work directions to SCADA and Relay Technicians for communications in substation construction and maintenance, adhering to safety, industry, and regulatory standards.
• Serve as an internal or external representative on teams and committees regarding communication construction and maintenance standards.
• Select, develop, and maintain a highly qualified and motivated staff, ensuring timely completion of performance evaluations, coaching, training, employee relations, and conflict resolution.
• Ensure teamwork activities are completed on time, within budget, and to quality expectations.
• Identify and influence implementation of best practices and continuous improvement initiatives to improve productivity and reduce operating costs.
• Establish assessment systems and monitor activities to ensure compliance with policies, procedures, and guidelines.
• Ensure applicable training is completed timely and documented appropriately.
• Partner with peers, project managers, and project/program teams to enhance overall business results.
• Maintain effective working relationships with employees and customers at all levels, ensuring smooth operations, productive communications, and timely, courteous information sharing.
• Support implementation of corporate and divisional strategic initiatives and objectives, and recommend company policies and procedures related to design, engineering, and service delivery.
• Maintain professional and technical knowledge through educational workshops, formal training, professional publications, networking, and participation in professional societies.
• Work in emergency storm situations (e.g., hurricanes), including long hours (over 12 hours per day) for extended periods (up to 2 months) as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma with at least 10 years of direct experience in communications systems construction and/or maintenance areas, or Bachelor’s Degree in Engineering, Communications Technology, or a related field.
• Six years of progressive experience in the electric utility environment.
• At least two years of experience in a leadership and/or supervisory role.
• Valid Florida driver’s license (within 30 days of becoming a Florida resident).

Skills

• Strong proficiency with Microsoft Office Professional Suite (Word, Excel, Outlook, PowerPoint).
• Demonstrated ability to engage effectively with all levels within and outside the organization.
• Strong organizational skills with the ability to manage multiple projects and demands.
• Strong analytical, decision analysis, and problem-solving skills.
• Ability to work effectively in a high-energy, fast-paced environment.
• Experience working with budgets, goals, metrics, and resource plans (preferred).
• Proven track record of providing leadership to meet established goals (preferred).
• Proven track record of fostering a culture of continuous improvement (preferred).
• Working knowledge of operating in a cross-functional, matrixed organizational structure (preferred).
• Proficiency with Cascade or other maintenance tracking software (preferred).
• Project/work group coordination and/or supervision experience (preferred).
• Cross-functional experience in various Transmission & Distribution (T&D) functional areas (preferred).

Benefits

• Company-wide annual incentive plan.
• Medical, vision, and dental insurance.
• 401(k) plan with a 6% company match.
• Company-funded pension plan.
• On-site wellness/medical facility.
• Company-paid short- and long-term disability insurance.
• Health Savings Account with employer contribution.
• Flexible Spending Accounts.
• Paid time off and paid holidays.
• Wellness program with financial rewards.
• Tuition reimbursement.
• Group life insurance.
• Critical Illness and Accident Insurance.

Physical Demands and Working Environment

The physical demands and working environment described must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities.

• Physical Demands:
  • Standing: Occasionally
  • Walking: Occasionally
  • Sitting: Constantly
  • Lifting: Rarely
  • Carrying: Rarely
  • Pushing: Rarely
  • Pulling: Rarely
  • Climbing: Rarely
  • Balancing: Rarely
  • Stooping: Rarely
  • Kneeling: Rarely
  • Crouching: Rarely
  • Crawling: Rarely
  • Reaching: Rarely
  • Handling: Occasionally
  • Grasping: Occasionally
  • Feeling: Rarely
  • Talking: Constantly
  • Hearing: Constantly
  • Repetitive Motions: Frequently
  • Eye/Hand/Foot Coordination: Frequently
• Working Environment:
  • Frequently: Air-conditioned office environment
  • Rarely: Extreme cold, extreme heat, humidity, wet conditions, noise, hazards, temperature changes, atmospheric conditions, vibration

Storm Duty Requirements: Responding to storms may be considered a condition of employment. Employees may be required to participate in emergency response/recovery activities to maintain service to LCEC members, including working in normal job duties or other assigned activities. Proper compensation will be provided in accordance with company guidelines.