Supervisor (Commercial)

About the role

This position supervises Security Officers, Lead Officers, and other company personnel at assigned client site(s) and may perform duties of a Security Officer within the scope of the assignment. The primary job function is supervising company personnel, including assigning work, coaching, and discipline, as defined by the client contract.

Responsibilities

• Ensure that all post orders are followed, that established rounds are completed, and that required reports are filed.
• Notify proper authorities and client in emergency situations.
• Coach and discipline personnel as appropriate; seek advice from company management or designated representatives; meet personally with employees and document coaching and disciplinary actions.
• Train Security Officers and other company personnel; review post orders and assignment details with subordinates.
• Assist in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives, ensure adequate coverage of all posts and positions.
• Prepare, file, and submit various reports as required.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Meet with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carry out supervisory duties that can include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

Requirements

• U.S. citizenship preferred.
• Must have a minimum of an active Interim Secret clearance; ability to acquire and maintain any other specific special clearances/access requirements.
• High School Diploma or G.E.D.
• Two (2) years of security‑related training or experience, including lead or supervisory experience, sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Skills

• Ability to meet and continue to meet applicable state, county and municipal licensing requirements for Security Officers.
• Ability to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of or ability to learn security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to supervise staff, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to see, hear, speak, and write clearly in order to communicate with employees and clients.
• Ability to write routine correspondence, including logs and reports.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to changes in the external environment and organization.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Required ability to handle multiple tasks concurrently.
• Basic skills in keyboarding, computer usage, and operating controls.

Pay

$24.48 - 52.00 Hourly