Supervisor, Clinical Care Management - R13317

Job Summary

The Supervisor, Care Management provides front line management and support to Clinical Care Managers in the execution of care coordination tasks for members requiring RN and BH care managers.

Essential Functions

• Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of staff with adherence to departmental expectations.
• Provide direct coaching and mentoring to care management staff.
• Ensure performance management is implemented across the team.
• Responsible for recruiting, hiring, onboarding, and ongoing support of the departmental team.
• Ensures policies and procedures are fully and effectively implemented.
• Oversee appropriate system documentation within defined protocols and guidelines.
• Serve as interdepartmental liaison, collaborating with internal resources in monitoring service levels to meet requirements.
• Serves as technical and content support to align programs/processes.
• Aids the Managers as needed in the review and development of new projects/processes as requested by the health plan.
• Supports staff with care management tasks, including managing difficult member situations.
• Aids staff in arranging and coordinating services with community partners to maximize utilization of appropriate community resources and support groups.
• Aids in the implementation of interventions to maintain and/or improve the quality and efficiency of the operations/services provided.
• Performs in-person member visits with staff at least annually and as needed.
• Performs any other job-related duties as requested.

Education And Experience

• Associates degree in nursing (RN), Bachelor’s Degree in Social Work, or Master's degree as relevant to licensure eligibility is required.
• Three (3) years of healthcare experience is required.
• Two (2) years of managed care and/or case management experience is preferred.
• Previous supervisory experience is preferred.

Competencies, Knowledge and Skills

• Ability to display a customer service, member-focused orientation.
• Strong team and staff development skills.
• Strong collaboration and conflict resolution skill sets.
• Strong decision making and problem solving skills.
• Exceptional communication skills (both written and verbal).
• Effective listening and critical thinking skills.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint and Visio.

Licensure and Certification

• Active, unrestricted State Licensed Practical Nurse (LPN), Registered Nurse (RN) license, Social Work license, or Counselor license required.
• Case Management certification preferred.

Employment Requirements

• Must have valid driver's license, vehicle and verifiable insurance.
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position.

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
• Must be able to travel to member's homes and MA office locations.
• Up to 15% (occasional) travel may be required to travel to different locations, including homes, offices, or other public settings, to perform work duties.

Compensation

Compensation Range: $72,200.00 - $115,500.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.