Supervisor, Clinic - New Hope

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture, designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties.

Robbinsdale Hospital (established 1954) is a 385-bed facility recognized as the top Level I Trauma center for 25 years, as well as serving as a Level II pediatric trauma center.

Maple Grove Hospital (established 2009) is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (≈5,000 deliveries per year and over 60,000 babies delivered). Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals® list and the 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way

• Eligible for Public Student Loan Forgiveness as a non-profit organization
• Most part-time and all full-time positions are eligible for benefits
• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3,000 per child
• Child Care Discount Program with New Horizon (10% off weekly childcare tuition)
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit-eligible team members

Commitment to Diversity, Equity & Inclusion

We recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About the role

Plans, implements, coordinates, and evaluates operations within the assigned scope of responsibility. Exercises leadership and advocates in a positive manner for patients and families, staff, services, and enterprise goals and objectives. Schedules and coordinates services and work assignments daily to ensure safe, efficient, and compliant service delivery. Achieves assigned clinical, financial, and productivity objectives in alignment with department and enterprise goals using assigned resources. Monitors and reports daily operational metrics and addresses as appropriate. Supports orientation and training of new staff and participates in performance evaluation, including reward or remediation as indicated. Assures continuous improvement through ongoing mentoring, coaching and performance assessment. Provides customer-focused, team-centered service delivery. Resolves problems and conflicts. Maintains open and accessible communication systems.

Requirements

• Education: High school diploma or GED required; Bachelor’s degree in related field preferred
• Experience: Minimum of 4 years in health care required; previous experience in a medical group setting preferred; previous supervisory experience preferred
• Knowledge, Skills and Abilities: Demonstrated leadership, excellent communication, organization and management skills; previous occupational health knowledge, if required for specific site

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace; if your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.

Work Group: Non Contract | Hours per two-week pay period: 80 | Shift: Day/Evening 8 hours | Weekend Requirement: Weekends by Department Rotation | Call Requirement: Off Premise Call | Remote or On-site: On-site | FLSA Status: Exempt | Benefit Eligibility: Health insurance benefits are available for this position | Salary Range: B20 ($33.26 – $49.88), based on experience | Shift Differential: May include shift differential pay depending on position and shift worked | Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available for this position