Supervisor, Changeover

About the role

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000‑seat arena is a showcase arena for the company’s industry‑leading qualities as an operator and an innovator in the live event experience. Responsible for managing the part‑time changeover crew, as well as assisting in the direction of all work projections for the department.

Responsibilities

• Directs and coordinates the changeover crew and their activities involved in event setups/breakdowns/changeovers
• Changeovers include building preparation during the day and/or night from events such as hockey, basketball, concerts, expos, etc.
• Supervise concert load outs and chair strikes
• Enforce all changeover policies and procedures
• Supervise work assignments of crew
• Ensure changeover personnel are in proper uniform and condition to work
• Train changeover crews in the proper usage and maintenance of tools and equipment
• Assist in the direction of all work projects of the department
• Stress safety practices at all times
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Employees at all levels are expected to understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma / GED
• 2‑5 years of relevant work experience

Skills

• Punctuality
• Ideation
• Communication

Schedule

Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.