Supervisor, Change Management

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. Our growth strategy focuses on staying ahead of customer needs and realizing further growth potential. Joining McDonald's means thinking big and preparing for a career with global influence. We lead through values centered on inclusivity, service, integrity, community, and family, using our scale for good through initiatives like Ronald McDonald House, Youth Opportunity, and sustainability efforts.

About the Role

McDonald’s Global Business Services – Change & Organization Activation COE is seeking an experienced Supervisor, Change Management, to support holistic change planning and execution for the Future of Marketing Program. This program aims to evolve McDonald’s global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support. The Future of Marketing team will define how marketing capabilities, processes, and ways of working will evolve to better leverage scale, improve consistency across markets, and strengthen marketing investment effectiveness.

Responsibilities

• Support the development and execution of comprehensive change management strategies by applying a structured change methodology across enterprise initiatives.
• Conduct change impact, readiness, and risk assessments across people, process, and technology dimensions to support successful transitions and adoption.
• Assist in developing stakeholder engagement plans, including identification of key stakeholders, influencers, and resistance points, to support effective change adoption.
• Support the development of change-aligned communication strategies and plans that reinforce program objectives and engagement outcomes.
• Create change communication materials and messaging tailored to diverse stakeholder groups and delivery channels.
• Build foundational understanding of the sponsoring function’s business, strategy, and transformation objectives to effectively support change outcomes.
• Analyze data-driven insights (e.g., adoption, readiness, sentiment) to inform change approach adjustments and accelerate adoption.
• Contribute to building enterprise-wide change capability by supporting knowledge sharing, best practices, and continuous improvement efforts.
• Apply and reinforce the enterprise change framework; support training, enablement, and coaching for partners, practitioners, and business leaders as needed.
• Support COE operations, including staff meetings, learning sessions, and capability-building activities (e.g., topic identification, content development).
• Maintain and curate standard change management templates, tools, and examples to enable consistent and high-quality change delivery.

Qualifications

• Bachelor’s degree in Change Management, Business Administration, Human Resources, or a related field.
• Minimum 2 years of experience supporting complex, enterprise-level transformation or modernization initiatives.
• Demonstrated knowledge of structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and communications planning.
• Proficiency with MS Office Suite.

Preferred Qualifications

• Experience supporting enterprise service or operating model transformations across functions such as Global Business Services (GBS), Technology, Marketing, Finance, Data, Procurement, or similar environments.
• Experience-led change or service design experience, including the use of personas, journeys, and user-centered design approaches.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

Pay

The expected salary range for this role is $93,208.00 - $116,510.00 per year. The final salary will be determined based on experience and other job-related factors.

Bonus Eligible: Yes
Long-Term Incentive: Yes
Benefits Eligible: Yes