Supervisor - Casino Games

Responsibilities

• Supervise daily operations of both Table Games and Slot Departments to ensure efficient and compliant gaming operations.
• Enforce all applicable gaming regulations, internal controls, and company policies.
• Monitor gaming floor activity to protect company assets and ensure game integrity.
• Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances.
• Investigate and document guest disputes, operational discrepancies, and incident reports.
• Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting.
• Maintain visible leadership presence on the gaming floor to ensure high guest service standards.
• Cook up with Surveillance, Security, Cage, and Count Room for operational and regulatory matters.
• Assist in scheduling and labor management to ensure adequate floor coverage.
• Conduct pre-shift meetings to communicate operational updates and expectations.
• Coach, train, and evaluate team members to drive performance and accountability.
• Ensure compliance with safety standards and emergency procedures.

Competencies

• Strong knowledge of table games procedures and slot operations.
• Understanding of gaming regulations and internal control standards.
• Ledgership and team development skills.
• Conflict resolution and decision-making ability in high-pressure environments.
• Strong verbal and written communication skills.
• Ability to analyze operational data and identify performance trends.
• Sound judgement and integrity in handling sensitive financial and regulatory matters.
• Adaptability and flexibility in a fast-paced, dynamic gaming environment.

Work Environment

• Exposure to moderate high noise levels.
• Fast-paced environment requires constant situational awareness.
• Interaction with guests, team members, and regulatory officials.
• Ongoing exposure to outdoor climates.