Supervisor, Cage-NonEx

About the role

Presque Isle Downs & Casino, conveniently located off of I-90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants – Churchill’s Bourbon & Brew and LBV Steakhouse.

Responsibilities

• Train and supervise Cashiers/Player Services Reps and Bankers/Player Services Reps.
• Maintain good customer relations among all personnel.
• Enforce policy and procedures and ensure internal controls are followed.
• Supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, and posting and payments on all counter checks, deposits and withdrawals.
• Monitor cash levels in all Cage locations.
• Supervise large payouts by Cashiers/Player Services Reps.
• Recommend changes to policies and procedures to improve efficiencies.
• Document attendance and variances and work with the Cage & Credit Administrator to review employee files and prepare corrective action documentation.
• Complete daily cash accountability logs, provide performance feedback, and administer employee disciplinary actions.
• Chart attendance, issue corrective actions, and approve weekly schedules and vacations.
• Prepare cashier transfers and ensure accurate paperwork for all functions, including end-of-shift balancing of cashier windows and cage.
• Receive chip inventory and be responsible for movement of gaming chips between storage locations.
• Ensure compliance with Anti-Money Laundering (AML) requirements.
• Issue manual counter checks for table games and slots if the computer system is offline.
• Ensure preventative maintenance is performed on equipment in the Cage.
• Maintain confidentiality of all casino operations data.
• Inform the Cage Shift Manager of all incidents or disputes related to patrons, employees, and inter-departmental issues.
• Process credit applications, run credit reports, bank reports, and gaming reports.
• Prepare casino credit-related reports but cannot approve casino credit.
• Supervise all point adjustments and resolve customer issues.
• Oversee the proper implementation of bonuses for the bus program.
• Provide Cage staff with marketing information.
• Supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run-time errors.
• Issue complimentary/promotional expenses in accordance with the approved comp matrix.
• Provide training support for kiosk functions and promotions.
• Supervise the updating of promotional reports.
• Supervise the enrollment of new members in the Players Club and answer account questions.
• Have a thorough knowledge of the points system.
• Supervise the occasional acceptance of donations for charitable promotions.

Requirements

• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Math Ability: Ability to add, subtract, multiply and divide to ensure proper payouts. Ability to compute tax rates for jackpot payouts.
• Reasoning Ability: Ability to solve practical problems and deal with employee and guest issues. Ability to interpret instructions furnished in written, oral, or schedule form.
• Computer Skills: Intermediate PC skills, spreadsheets, internet and email. Microsoft Office experience required and ability to learn new software as needed.
• Certificates and Licenses: Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• Education and Experience: High School Diploma or equivalent. College degree preferred. Two years of supervisory/management experience required or equivalent casino experience. Knowledge and ability to evaluate internal controls required.

Physical Requirements & Working Conditions

• Work Environment: Moderate noise level. Exposure to smoke on the casino floor and in the Cage. Must be able to work all shifts in a fast-paced and highly demanding environment.
• Physical Demands: Required to stand, bend, stoop, and kneel for extended periods. Must be able to ascend and descend stairs. Excellent dexterity of hands and fingers to use computers and handle vouchers, cash, and chips. Must be able to lift and carry up to 15 lbs. Must be able to talk and hear for proper communication. Strong vision skills required, including close vision, peripheral vision, and ability to adjust focus.