Supervisor, Cage-NonEx

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino offers a variety of gaming options, including 23 table games and over 900 slot machines, along with 2 restaurants and a 107-room hotel featuring 6 suites. The property is guided by core values of safety, cleanliness, compliance, and friendliness.

About the role

Is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook, and Rewards Club operations.

Responsibilities

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state, and federal policies and procedures.
• Provides training and professional career development of Cage Cashiers and Vault Cashiers.
• Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high-quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Investigates, resolves, reports, and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrates the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner, always leading by example.
• Verifies the casino bank deposit.
• Performs random audits of Cage Cashiers to ensure compliance with specified department policies and procedures and internal control compliance.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31, and Suspicious Activity Reporting.
• Maintains courteous and effective working relationships with others.
• Complies with all department and company policies and procedures, regulations, internal controls, and government rules and regulations.
• Performs all other duties as assigned.

Requirements

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain and maintain a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
• Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.
• Three (3) years of cash handling experience required.
• Three (3) years of guest service experience required.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Must be able to work a flexible schedule based on business needs, which includes days, evenings, nights, weekends, and holidays.

Physical Requirements & Working Conditions

• This position requires standing for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained.
• Must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights.
• May need to continuously bend/stoop, squat, balance, kneel, lift, and push/pull.
• Occasionally push carts weighing up to two hundred (200) pounds.
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management, and other team members.
• The work environment involves everyday risk of discomforts associated with excessive standing, computer monitor use, and cash handling.
• Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed.
• The work area is adequately lit, heated, and ventilated.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$21.60–23.00 per hour.