Supervisor- Cage Cashier and Caesars Rewards Representative

Responsibilities

• Affirms a friendly and courteous attitude among team members toward customers on an assigned shift.
• Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.
• Responsible for the safeguarding of all inventory and equipment.
• Approves customer check cashing/casino credit within approved limits.
• Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.
• Schedules assigned Cashiers for breaks and routine work duties.
• Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assists other departments with any operational problems that pertain to the Cashier/Total Rewards Department.
• Affirms the operation of the Cashier/Total Rewards area is in accordance with established policies and procedures.
• Instructs team members in the proper performance of their duties.
• Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
• Informs team of pertinent information and coach whenever necessary.
• Fully understands and masters all duties of Cashiering and Total Rewards.
• Supervises the day-to-day operation of Harrah's Total Rewards/Cashier Department.
• Assists in the development and administration of training programs for department personnel.
• Greets and welcomes players; explains the Harrah's Total Rewards program and provides collateral to players in accordance with established guidelines.
• Aids in the development and maintenance of data files on customers or prospective program members through CMS.
• Keeps informed on all details of Harrah's facilities and services to provide complete information in response to all inquiries.
• Aids in the planning and execution of player events designed to recognize and reward selected players.
• Completes administrative duties in a timely manner as assigned.
• Responsible for the maintenance of Total Rewards Kiosk and Embossers throughout the property.

Qualifications

• High school degree or equivalent.
• One year cashier and casino customer service experience required.
• Computer input and previous supervisory experience is preferred.
• Must be able to speak clearly in English to communicate with guests and other team members.
• Excellent customer relations skills.
• Excellent written and communication skills in fluent English necessary.
• Nice to have: Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
• Needs human relations and interpersonal skills when interacting with team members and guests.
• Must be able to lead and motivate team members.
• Ability to learn to input/retrieve data/info from a computer system via a keyboard.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.