Supervisor BSA

About the role

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com. We are currently looking for a Supervisor, BSA for our Houston, TX office.

Responsibilities

• Oversee the technical team of software development resources within the larger Commercial IT group.
• Ensure that the infrastructure, systems and/or applications operate reliably and support the operations of the commercial organization effectively and efficiently.
• Supervise team members daily.
• Assist direct reports in managing workload and prioritizing work.
• Assist team in troubleshooting application or technical issues if needed.
• Ensure team members comply with all applicable policies and regulations.
• Support the personal development and training of team members.
• Set and review annual goals and monitor performance with at least one in-person review annually.
• Monitor and approve timecards and expense reports.
• Assign team members to approved work to ensure successful completion.
• Meet with stakeholders to plan upcoming work, as needed.
• Manage contracts, agreements, and ensure ongoing Veriforce compliance for vendors.
• Provide input on budget needs for the team and projects.
• Along with manager and team members, stay abreast of application and technology roadmaps and new technical strategies and enhancements that may be available.
• Manage or oversee assigned projects including planning, execution and monitoring progress.
• Identify team members to recommend for promotions, bonuses and commendations.
• Ensure that any documentation applicable to team is accurate and accessible to the appropriate resources.
• Periodically work extended hours and to respond to after hours and on weekends; overnight travel may be required.
• Report to the Manager on all employee-related issues.
• Drive the conceptualization and development of solutions (hardware, software, processes) that support business requirements.
• Collaborate with the appropriate parties, such as vendors, business users, or members of IT, in order to resolve problems or investigate opportunities as needed.
• Create process models, specifications, diagrams and/or charts based upon user requirements to provide direction to other team members.
• Gather and analyze data in support of business cases, proposed projects and system requirements.
• Generate and compile reports based on analytical findings, complete with probable cause and