Supervisor, Authorization, Full Time, Days ,Insurance Verification, Morristown, NJ

About the role

Supervises Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads. Generates weekly performance metrics, including both operational KPIs and daily/weekly productivity and quality measures. Creates and executes action plans for improvement to meet metric goals. Coordinates with external groups on escalated visits or workflow alignment.

Responsibilities

• Supervise staff on day-to-day assignments and completion of all expected work (team consists of Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads), including:
  • Providing guidance on accurate workflows
  • Monitoring inbound and outbound calls for authorization clearance, WQs, days out clearance, and contacting staff as required to complete work timely
  • Overseeing TOS cash collections
  • Shifting team assignments as necessary to prioritize the highest impact populations
• Assist with new-hire onboarding to ensure on-the-job readiness, specific to role
• Provide training and coaching for representatives or team leads, as required
• Escalate and troubleshoot issues to support operations
• Provide cross coverage of all departmental assignments as required
• Ensure daily coverage is in place for all assigned work, including backfilling absences and shifting employees to the highest priority assignments
• Complete interviews and hiring, as required, to ensure the team is fully staffed
• Conduct routine account activity quality audits to verify accounts are being worked appropriately
• Monitor and trend account denials for team and physician practice feedback
• Oversee feedback on team’s productivity and quality to ensure compliance with established productivity standards
• Follow up with HR timely and take action as advised, if required
• Conduct regular employee evaluations and 1-1 meetings to assess performance and promote teamwork
• Assist with cross-departmental communication, responding to inquiries from Referring Provider’s offices or Departments on escalated visits or questions about appropriate workflows
• Assist with the calculation of daily or weekly metrics for Authorization team scope
• Build trust and motivate staff to maintain a high-performing team capable of setting priorities and making sound judgments
• Support team and department goals
• Support positive patient experience, safety, and revenue cycle outcomes

Qualifications

• Associate degree or equivalent in certification
• 3-5 years prior experience on a pre-authorization team will be considered in lieu of Associate degree
• All legally and reasonably expected certifications needed for function and level

Preferred:

• Applicable experience as Patient Access Representative or Authorization Specialist

About Us

At Atlantic Health, our promise to our communities is to provide the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment extends to the respect, development, and opportunities we offer our more than 22,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We have received numerous awards and recognition for the services provided to our patients, team members, and communities, including:

• Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For”
• Atlantic Health Morristown and Atlantic Health Overlook named by Newsweek as two of the “World’s Best Hospitals” in 2026
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings
• Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals named among America's 50 Best hospitals by Healthgrades in 2026
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026"
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton, and Atlantic Health Newton all Forbes Top Hospitals for 2026
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired

Benefits

Atlantic Health offers a competitive and comprehensive total rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, dental, vision, prescription coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft, and Legal Insurance