Supervisor

About the Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and cutting-edge techniques. Today, MCM embodies the bold, rebellious, and aspirational through its association with music, art, travel, and technology, revolutionizing classic design with futuristic materials. The brand appeals to the 21st Century Global Nomad generation—genderless, ageless, empowered, and unconstrained by rules and boundaries. MCM is distributed online and in 650 stores worldwide, including locations in Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, and the Middle East.

www.mcmworldwide.com

About the Workplace

MCM operates as a highly collaborative, multinational, and multicultural organization with teams across offices and stores worldwide. The company upholds its culture and values through corporate social responsibility, adhering to high ethical standards. Employees are encouraged to become high-performing individuals who reflect the diversity of the communities they serve. MCM is committed to diversity and inclusion, actively recruiting and retaining employees from diverse backgrounds, fostering awareness of diversity benefits, and creating a supportive, inclusive environment. The company maintains a zero-tolerance policy for harassment, insults, ostracization, or groundless defamation.

About the Role

The Selling Supervisor is an integral part of MCM’s retail leadership team, responsible for delivering the highest level of customer service through advanced product knowledge and building quality customer relationships to drive sales and repeat business. This role serves as the link between the management team and sales associates, assisting with functions such as maintaining a clientele book, merchandising the sales floor, and motivating employees to exceed sales goals. The ideal candidate is a quick thinker with excellent customer service skills and at least two years of luxury retail experience in a similar or supervisory role.

Responsibilities

• Support the store manager with the management and coordination of daily store operations.
• Perform opening/closing duties, check in merchandise, and prepare and make deposits as needed.
• Supervise sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Coach sales staff to drive performance and customer satisfaction.
• Actively promote and sell products to ensure customer satisfaction.
• Assist the Store Manager with operational excellence.

Requirements

• Minimum of 2 years of luxury retail experience in a similar or supervisory role.
• Consistently exhibit competencies relative to the position, including inspirational leadership and a positive team attitude.
• Ability to build and maintain effective working relationships with team members while setting and maintaining high performance standards.
• Strong interpersonal and communication skills.
• Ability to learn and adapt quickly in a fast-paced environment.
• Operate independently with discretion and work effectively under pressure.
• Proficiency in operating personal computers, POS systems, and software packages including MS Office.
• Ability to influence and negotiate.