Supervisor

About Us

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the world with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California, and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core, and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Requirements

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting
• Strong communication skills and the confidence to resolve guest concerns professionally
• A floor-first work style; you lead by being present and doing the work alongside your team
• Basic financial awareness including labor, sales goals, and cost control
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
• High school diploma or equivalent required
• Flexible availability including nights, weekends, and holidays

Benefits

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Bowling, Boomer's, and Waterpark discounts
• Retail discounts
• Event discounts
• Performance-based incentives