Supervisor

About the role

IT'SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier "SUGARTAINER" in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT'SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.

Responsibilities

• Laugh out loud, dance to the music, and provide a humorous escape to our customers while you act as a leader on duty
• Oversees the daily operation of the store and ensures that sales objectives are met
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability
• Fosters a productive work environment through consistent coaching and training of Sales Associates
• Demonstrates a positive, enthusiastic and brand proud attitude
• Promotes safety for both our customers and associates by adhering to company guidelines
• Partners with store manager to identify ongoing challenges and present solutions
• Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer
• Assist customers with requests and inquiries
• Ensure salesfloor is clean and organized while maintaining store visual standards
• Operate POS/register to properly cash out all customers
• Follows through on customer requests for specific items and suggests additional products
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information
• Maintains store cash handling records, reports, and opening and closing procedures
• Ensures visual standards are appropriate and support the brand image
• Merchandises displays to visual guidelines
• Plan, coordinate, and set up special events and promotions
• Maintain communication with associates regarding product recommendations to increase sales/inventory
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager
• Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
• Represent our core values: IT'S being Positive, Playful, Present and a Difference Maker
• Display enthusiasm and cheerfulness while working collaboratively in a team environment

Requirements

• Must be 18 years of age or older
• Education: High School diploma or equivalent preferred
• Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience preferred
• Willing to work a flexible schedule including days, evenings, weekends, and holidays
• Able and willing to work 32-40 hours a week
• Must be able to use a POS/cash register
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear
• Able to independently lift/move up to 25 lbs
• Able to lift/move up to 50 lbs with assistance
• Must be able to work alone or with minimum amount of supervision

Benefits

• Flexible scheduling
• Career growth opportunities
• Continuous Training and Development
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• 401k with company match beginning the 1st of the month following 60 days of employment
• Employee Assistance Program
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services