Supervisor

About the role

The Supervisor has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties.

Responsibilities

• Recruits and hires qualified employees to meet GMI Group’s/customer’s/contract’s expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
• Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
• Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of the company
• Projects a professional image of the company to promote its goals and objectives
• Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
• Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends
• Obtains approval from appropriately-designated management personnel for any and all area-related budget increase requests
• Reviews and processes payroll reports within 24 hours
• Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations)
• Affords, and documents administrative, technical and equipment training needs for specified custodial staff
• Conducts regularly scheduled account visits and audits with customer management, documents visit and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
• Ensures service levels and performance expectations are maintained or exceeded per client and company’s contract agreements
• Manages and decreases direct cost at all accounts
• Maintains and coordinates inventory stock and materials; coordinates with Purchasing to resolve supply issues

Requirements

• Cleaning: 5 years
• Supervisor: 3 years (Preferred)
• Security clearance: Confidential (Preferred)

Qualifications

• Education: High school or equivalent (Required)

Skills

• Proactive problem-solving
• Customer service
• Team leadership
• Training and development
• Expense control
• Inventory management
• Account management

Benefits

• Vacation
• Paid time off
• Referral program

Pay

• From $18.00+ depend on experience

Schedule

• 8 hour shift
• Monday to Friday
• Vary Shits
• Some weekend

COVID-19 considerations

• To keep our office and field employees safe, we provide nitrile gloves, face masks and hand sanitizer.