Supervisor

About the role

The Supervisor leads and directs assigned teams to ensure daily customer goals and productivity expectations are met. This position requires strong leadership, communication, planning, and problem-solving skills while maintaining a professional work environment and providing support to both employees and the customer.

Responsibilities

• Lead and direct team members to ensure daily customer goals and production targets are achieved.
• Plan staffing and daily operations proactively to maintain efficiency throughout each shift.
• Identify operational issues and implement effective solutions in a timely manner.
• Communicate clearly and professionally with FBS management, team members, and the customer.
• Accurately relay daily goals, operational updates, and expectations to all staff.
• Conduct team meetings and announcements in a clear, confident, and professional manner.
• Coach, mentor, and develop new hires on company procedures and performance expectations.
• Train employees on proper scanner operation and correct work processes.
• Monitor employee performance and provide ongoing coaching to ensure work is completed accurately, safely, and efficiently.
• Promote teamwork, accountability, and professionalism at all times.
• Maintain accurate communication regarding attendance, productivity, and operational concerns with management.
• Ensure all company policies and customer requirements are followed consistently.
• Lead by example through professionalism, integrity, and accountability.
• Maintain a positive attitude while supporting employees and customer expectations.
• Communicate respectfully and effectively with all team members.
• Make informed decisions that support operational success.
• Foster a safe, productive, and respectful work environment.
• Demonstrate initiative by planning ahead and addressing challenges before they impact operations.

Requirements

• Previous leadership or supervisory experience preferred.
• Strong communication and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced warehouse environment.
• Ability to motivate, coach, and develop team members.
• Bilingual (English/Spanish) preferred but not required.
• Attendance and punctuality are essential; expected to report to work on time for every scheduled shift.

Schedule

Shift: Friday – Sunday
Hours: 7:00 PM – 7:30 AM

Pay

Base Pay: $20.00 per hour
Performance Commission: Supervisors earn an additional $6.00 for every 1,000 cases completed by their assigned teams. The commission program is designed to reward productivity and operational success. The higher the team's production, the greater the earning potential.