Supervisor

Essential Job Functions

• Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.
• Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department.
• Identifies trends and develops process improvements and system enhancements to improve department's effectiveness.
• Receives and resolves customer complaints.
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
• Compiles data and generates ad-hoc reporting for Manager.
• Provides monthly summary to Manager on departmental performance objectives.
• Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to regarding loan modifications, short sale, and deed in lieu.
• Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu.
• Maintain regular and punctual attendance.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
• Education and/or Experience: Bachelor's degree (B.A.) from four-year College or University or equivalent work experience. Three to five years of experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning Ability: Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.