Supervisor

About the role

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energize and drive the team to create a shopping journey for our customers that is authentic, personalized, and engaging.

Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Requirements

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests
• Action-oriented: Proactive and driven to take initiative and get things done
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Comfortable working varied hours, including evenings, weekends, and holidays
• Legal right to work in the United States

Schedule

Full-time position with a contract of 32–40 hours per week.

Pay

$23.56–26.73 per hour.

Benefits

• 25% staff discount across all H&M Group brands (in-store and online)
• H&M Incentive Program (HIP) that rewards contributions and supports growth
• Employee Assistance Program (EAP)
• Vacation, wellness, holiday, and parental pay
• Commuter benefits
• Pet insurance (enrollment)
• Additional voluntary benefits