Supervisor

About the role

Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working

Requirements

• 2 years’ experience in a customer service facing role is desirable
• Excellent communication skills
• Ability to work as part of a team in a fast-paced environment
• Ability to multi-task under pressure
• Ability to organise work, delegate responsibilities and support team members in the store