Supervisor

About the role

Supervisor oversees the daily operations of cleaning staff and ensures that all facilities are maintained according to company standards and client expectations. This position serves as a key liaison between clients and the company, addressing concerns, resolving issues, and promoting high levels of customer satisfaction.

Responsibilities

• Train and onboard Service Professionals.
• Assign work schedules and cleaning routes.
• Monitor employee attendance, punctuality, and performance.
• Conduct regular inspections of cleaned facilities.
• Ensure cleaning standards and company procedures are followed.
• Address deficiencies and implement corrective measures.
• Respond promptly to customer concerns, complaints, and special requests.
• Ensure contract requirements and service expectations are met.
• Coordinate daily cleaning activities and staffing needs.
• Ensure adequate coverage for absences and emergencies.
• Monitor productivity and workflow efficiency.
• Track cleaning supplies and place orders as needed.
• Ensure proper use, maintenance, and storage of equipment.
• Monitor inventory levels to prevent shortages.
• Train employees on safety procedures and proper chemical handling.
• Enforce company policies and OSHA regulations.
• Ensure employees use required personal protective equipment (PPE).
• Complete inspection reports and operational documentation.
• Prepare reports for management regarding staffing, quality, and client issues.
• Maintain positive client relationships.

Requirements

• High school diploma or equivalent required; additional education or certifications in facilities management, business, or a related field preferred.
• Minimum of 2-3 years of commercial cleaning, janitorial, or facilities maintenance experience.
• Previous supervisory or team leadership experience preferred.
• Knowledge of commercial cleaning methods, equipment, chemicals, and industry best practices.
• Understanding of workplace safety standards, OSHA regulations, and proper chemical handling procedures.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to inspect work, identify quality issues, and implement corrective actions.
• Proficient in basic computer applications, including email, scheduling, and reporting software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Valid driver's license and reliable transportation.
• Ability to lift, carry, push, or pull up to 50 pounds and perform physical tasks associated with cleaning operations.