Supervisor

Culture of Collaboration

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

What You Will Do

• Manage and execute omni-channel services
• Welcome and guide customers through a smooth customer cycle, tending to all details and providing them with the best-in-class client experience
• Achieve sales, conversion, and clienteling targets
• Uphold administrative procedures and skillfully manage our inventory
• Oversee day-to-day operations of the store, ensuring a luxurious and cutting-edge atmosphere

Who You Are

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive and ability to resolve customer concerns or issues in a professional manner
• Understanding of sales techniques, product knowledge, and visual merchandising

Specific Personal Qualities

• High aspirations and focus on details that create substantial impact
• Enjoy working as a team and embracing feedback to develop yourself and others
• Curious and thrive in a dynamic environment
• Cooperation, respect, and clear communication are important
• Ambition to learn and grow

Specific Experience and Knowledge

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Analyzing retail KPIs
• Fluency in English, which is a prerequisite for this position (additional languages based on market requirements)