Supervisor, Aquatics

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team! What You Get To Do You’ll play a lead role in ensuring positive, safe, memorable guest experiences. You’ll strive to exceed guest expectations while also overseeing the Aquatics team. You will: Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional serviceInterview and hire leadership team membersSupervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and proceduresEnsure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per dayOversee water and first aid send-outsMonitor and control labor budgets as directed by the Aquatics ManagerManage the area opening and closing procedures and ensure all team members complete tasks within a timely manner What It Takes To Succeed At least 18 years of ageHigh School Diploma preferredMust have at least one (1) year of leadership experience or equivalent external experienceMust have an American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills.A passion for customer serviceExcellent multi-tasking and time management skillsOutstanding communication and problem-solving abilitiesActive listener with the ability to anticipate guests’ needsAbility to work in a team to promote and ensure a safe and secure environmentAbility to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside workFlexibility to perform varied duties What Else Is Important Must be able to act responsibly with a high attention to safetyMust be able to lift, push, pull and/or carry up to 50 lbsPosition engages in extensive walking and standing throughout entire work shiftPerform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)Perform cleaning duties; including use of cleaning chemicalsMust be willing to comply with all SEA grooming guidelines and employment standardsMust be able to work indoors and outdoors, in varying weather, to include extreme heatMust provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situationsAbility to successfully complete all legal, company and department training requirements within established timelines The Perks Of The Position Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance Plan EEO Employer SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.