Supervisor, AMI Support (Hybrid Schedule)

About the role

Eversource seeks an Advanced Metering Infrastructure (AMI) Support Supervisor to lead, direct, and supervise Eversource represented and non-represented employees and contractors. This position is responsible for leading the AMI deployment support team, prioritizing work and schedules, and overseeing the deployment work order lifecycle.

Responsibilities

• Supports AMI deployment and the overall AMI program.
• Provides leadership and supervises assigned staff for exception processing, customer service, records management, analytics, and deployment office support.
• Plans and supports the overall AMI deployment plan, including tracking deployment activities.
• Oversees the deployment work order lifecycle from planning to completion.
• Serves as the subject matter expert for AMI deployment system processes.
• Maintains currency with evolving AMI network and AMI metering technology.
• Oversees regulatory required transactions and controls, including SOX and Internal Audit compliance.
• Recommends and oversees training programs for AMI support personnel.
• Serves as a point of contact for labor relations issues related to AMI deployment.
• Analyzes and controls company financial budgets, including operations and maintenance, materials, overtime, and capital costs.
• Assists with analyzing and diagnosing issues causing exceptions in meter and account data.
• Collaborates with cross-functional teams to address and resolve exceptions.
• Drives innovation and change in business processes by leading continuous process improvement efforts.
• Leads projects and organizes cross-functional teams to develop process improvement recommendations.
• Ensures assigned staff conduct daily tasks in a safe work environment through safety observations and administration of safety programs.
• May be required to work extended hours during work stoppages, emergency events, or project deadlines.

Qualifications

• Technical Knowledge/Skill: Technical knowledge in metering and customer operations. Ability to use PC desktop applications (Microsoft Word, Excel, PowerPoint, Project).
• Education: Bachelor’s Degree or equivalent work experience.
• Experience: Five (5) plus years in Metering or Customer Service related experience. Effective communication and interpersonal skills. Excellent problem-solving abilities and attention to detail.

Compensation and Benefits

Eversource offers a competitive total rewards program. The annual salary range for this position is: $119,350.00-$132,610.00. This position is eligible for a potential incentive. Salary is commensurate with your experience.