Supervisor Airport Operations

About the Role

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers and crew leaders inside and outside of the Operations Center. This includes System Operations, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners. The role involves coaching and mentoring Coordinators, contributing to team development, and collaborating with Managers to execute operational strategy. The position requires quick thinking, strong interpersonal communication, and in-depth knowledge of overall station operations.

Responsibilities

• Utilize Gate Management Systems (GMS) to formulate a gate plot, considering fleet type, aircraft swaps, customer connections, minimum ground time, gate constraints, and tow considerations.
• Communicate crucial information (e.g., gate changes, aircraft swaps, maintenance issues, delays) to all operational departments and stakeholders, including System Operations.
• Ensure timely completion of aircraft moves by working closely with the Aircraft Ground Repositioning (AGR) team.
• Assist in determining the root cause of delays when necessary.
• Oversee the management and support of irregular operations (IROP) or station anomalies, including safety/security issues, facility problems, metering, winter operations, emergency response, or tarmac holds.
• Monitor radio frequencies as needed.
• Set up international arrivals by coordinating with airport agencies such as U.S. Customs and Border Protection (CBP) and the Airport Authority.
• Coordinate ferry and charter operations.
• Strategically identify operational challenges and implement improvements to maximize on-time performance.
• Monitor and safely execute daily flight activity, reporting to Operations Managers and/or General Manager.
• Support and coach operations crewmembers, encouraging engagement and providing constructive feedback for their development.
• Direct and guide crewmembers through operational issues while coordinating with stakeholders to ensure effective collaboration and accountability.
• Ensure compliance with policies, procedures, and federal regulations, escalating non-compliance or operational issues to leadership.
• Evaluate daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
• Take a significant role in crewmember development by establishing clear performance expectations and accountability.
• Perform other duties as assigned, including special projects.

Requirements

• High School Diploma or General Education Development (GED) Diploma.
• At least eighteen (18) years old.
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
• Ability to work all shifts, including weekends, holidays, and irregular operations.
• Working knowledge of Microsoft Office suite software (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize tasks.
• Ability to work under minimal supervision and in a team environment.
• Outstanding attention to detail and highly organized.
• Ability to learn new technology and operating systems.
• Where applicable, must obtain and maintain United States Customs Clearance.
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• Available for overnight travel (10%).
• Must pass a ten (10) year background check and pre-employment drug test.
• Must be legally eligible to work in the country where the position is located. Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Preferred Qualifications

• Associate’s degree in a relevant field.
• One (1) year of leadership or supervision experience, preferably in the airline industry.
• Prior Operations Controller or Operations experience.
• Proficiency in Sabre suite of products, including Movement Control Plot, Interact, Gate Manager/Gate Planner.
• Specialized skills or education, such as aviation degrees or expertise in meteorology, communications, radios, or other skills essential to supporting airport operations.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and respond on short notice.
• Able to maintain a professional appearance.
• Assist with light cleaning of the aircraft when working or traveling on JetBlue flights, if time permits.
• Exhibit JetBlue values: Safety, Caring, Integrity, Passion, and Fun.
• Promote safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) and reporting safety/security concerns through JetBlue’s confidential reporting systems (ASAP or SAR).
• Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies and procedures.
• Uphold JetBlue’s safety performance metric goals.
• Note: The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.

Equipment

• Computer and other office equipment.
• Radio Communications console.
• Ramp side cameras.

Work Environment

• Traditional office environment.
• Airport environment, subject to weather and elevated noise levels.
• Able to stand continuously for up to four (4) hours at a time.
• Shift work and irregular hours due to irregular operations.

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).