Supervisor Airport Operations

About the role

The Airport Operations Supervisor leads, develops, and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers. Depending on the specific station, this responsibility may extend to business partners as well.

Responsibilities

• Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE).
• Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue.
• Supports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
• Briefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.
• Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
• Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
• Directs and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.
• Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
• Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
• Promotes JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.

Requirements

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
• Able to stand continuously up to four (4) hours at a time
• Proficient in written and verbal English
• Able to handle confidential information with professionalism and diplomacy
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Able to perform under pressure and fixed time constraints
• Proficient knowledge in Microsoft office
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Able to work with various forms of payment (cash, credit cards, travelers checks, etc.)
• Knowledgeable in cash management and record keeping procedures
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• This position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety

Qualifications

• Outstanding leadership capabilities, with ability to lead, train and motivate
• One (1) year of JetBlue CEX experience
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Knowledgeable in Airport Operations and/or Ground Operations
• Knowledgeable in Sabre
• Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), Ground Security Coordinator (GSC)
• Excellent time management and prioritization skills
• Excellent Customer service skills
• Ability to think creatively
• Bilingual skills

Skills

• Leadership
• Customer Service
• Training
• Operational Improvement
• Security and Compliance
• Time Management
• Conflict Resolution
• Communication

Benefits

Not specified

Pay

Not specified

Schedule

Not specified