Supervisor - Airport Lounge

About the role

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Charleston International Airport. We are seeking a supervisor with flexible availability to oversee a team of 10-15 employees per shift, including weekend availability.

Responsibilities

• Working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication, and general problem solving.
• Cooking and serving food and beverages in a premier clubroom/bar environment.
• Coordinating administrative and operational activities of assigned team members.
• Interacting with airline/airport passengers via a premier clubroom/bar environment.
• Responsible for coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge.
• Responsible for resolving service issues requested by guests in assigned customer or lounge.
• Maintaining a thorough knowledge of all required regulatory agency requirements.
• Maintaining current state-approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable.
• Maintaining a neat work environment, kitchen, and passenger seating area.
• Completing and submitting paperwork related to new hires, timesheets, and daily liquor usage/inventory/orders.

Requirements

• A high school diploma or GED is required.
• Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred.
• Proficient PC skills required including; Microsoft Office Suite, including Email and Excel.
• Must be at least 18 or 21 years of age as applicable by state law.
• Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner.
• Possessing basic working knowledge of alcoholic beverages.
• Possessing understanding of basic bookkeeping and accounting skills.
• Knowledge of and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Able to read, write, fluently speak and understand the English language.

Essential Job Functions

• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Ability to stand during entire scheduled shift.
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members.
• Ability to read and interpret basic documents, and comply with all company policies and procedures.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Ability to lift 40 pounds, 40 inches high without the aid of another person.
• Ability to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety, health and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Ability to pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.