Supervisor ADMS Data Platforms - Distribution System Operations - Akron Fairlawn

About the role

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. The Supervisor, Data Platforms within Advanced Distribution Management System (ADMS) Reporting and Analytics is responsible for leading the strategy, development, implementation, governance, and support of enterprise data and analytics platforms.

Responsibilities

• Provide leadership and oversight for enterprise data platforms supporting analytics, reporting, operational intelligence, reliability planning, and emerging technology initiatives.
• Establish and manage the long-term strategy, governance, and roadmap for the Distribution Analytics Platform, ensuring alignment with business objectives, technology standards, and regulatory commitments.
• Led the implementation and enterprise scaling of distribution analytics platforms, including reliability investment planning and optimization technologies.
• Oversee deployment, integration, and support of emerging technologies such as Technosylva wildfire operations and planning platforms, associated sensor technologies, and future analytical solutions.
• Cross-functional implementation efforts among Engineering, Operations, Information Technology, Analytics, Asset Management, and Regulatory teams.
• Lead a team responsible for configuration, implementation, administration, and support of enterprise data and analytics platforms.
• Oversee day-to-day support and operation of distribution analytics tools and data platforms, including pilot, testing, and production environments.
• Serve as the primary escalation point for platform-related issues, leading defect triage, prioritization, root-cause analysis, vendor coordination, and issue resolution.
• Ensure ongoing platform stability, scalability, availability, performance, and reliability of analytical outputs used for operational and investment decision-making.
• Manage relationships with external vendors and implementation partners, ensuring contractual commitments, support obligations, and enhancement requests are effectively managed.
• Partner with stakeholders to identify business requirements and develop technology solutions that support operational, regulatory, and strategic objectives.
• Maintain platform documentation, operational procedures, training materials, user guides, and support processes to ensure sustainable operations.
• Lead change management, user engagement, communications, and training efforts to drive successful adoption of analytics capabilities across the organization.
• Oversee project execution, budgeting, prioritization, resource planning, and delivery of platform enhancements and technology initiatives.
• Foster a culture of innovation, collaboration, technical excellence, continuous improvement, and customer service.
• Cookordination IT system integration support and technology planning efforts as needed.
• Support storm restoration activities and emergency response efforts when necessary.

Qualifications

• Bachelor of Science degree in Computer Science, Information Systems, Engineering, Business, Data Analytics, or a related field is required.
• Minimum of 7 years of related work experience is required.
• Experience leading technical teams responsible for data platforms, enterprise.
• Strong data analytical skills, including SQL query writing, Power BI, and experience working with large and complex datasets.
• Knowledge of electric distribution operations, reliability metrics, asset management processes, and utility technologies is preferred.
• Understanding of data governance, information security, data quality, and system administration principles.
• Experience supporting enterprise analytics platforms, business intelligence tools, and operational reporting systems.
• Experience managing software vendors, consultants, and technology implementation projects.
• Strong analytical and problem-solving skills with the ability to manage complex technical and business challenges.
• Demonstrated ability to deliver multiple strategic initiatives while managing competing priorities and deadlines.
• Strong written and verbal communication skills with the ability to communicate effectively with technical, operational, and executive audiences.
• Demonstrated executive presence and the ability to build strong relationships and influence across the organization.
• Able to work independently and collaboratively with stakeholders across multiple departments and locations.
• Able to learn quickly and adapt effectively to changing business and technology requirements.
• Able to appropriately manage conflict and work through challenging situations to achieve successful outcomes.
• Proficient computer skills (Word, Excel and Outlook) required with core understanding of applicable technical products and/or services.
• Able to support travel to various company locations, including overnight travel, as needed.