Supervisor, Admitting (Hospital) - Admitting - Full Time 8 Hour Days (Exempt) (Non-Union)

USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment. Using a multidisciplinary team approach, world-renowned physicians and scientists treat and prevent cancer by developing new therapies, enhancing existing treatments, and providing personalized precision care.

About the role

The Admitting Supervisor oversees the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires working under fast-paced and dynamic conditions with a high degree of accuracy and professionalism across all departmental functions. The Supervisor serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.

Responsibilities

• Supervise and lead Patient Access Representatives in all aspects of registration performance, including point-of-service (POS) collections, productivity, and quality.
• Review department processes and recommend improvements.
• Train, coach, and develop staff to promote morale, engagement, and professional growth.
• Identify performance deficiencies and implement action plans for improvement.
• Assist in evaluating, counseling, and developing staff through performance appraisals.
• Enforce departmental policies, practices, procedures, and work rules.
• Demonstrate problem-solving and conflict-resolution skills to manage internal and interdepartmental challenges.
• Respond to inquiries and requests (emails, phone calls, account issues) in a timely and professional manner.
• Manage operational metrics to meet POS and DNFB (Discharged Not Final Billed) goals.
• Monitor and manage staff schedules, time-off approvals, meal breaks, and overtime within budgetary guidelines.
• Track and order department supplies, ensuring expenditures remain within the allocated monthly budget.
• Participate in interviewing, hiring, onboarding, and orientation of new staff.
• Attend meetings and complete assignments or escalations in a timely manner.
• Perform other related duties as assigned with a positive, team-oriented attitude.

Requirements

• High School diploma or equivalent (required).
• Bachelor’s Degree in a related field (preferred).
• 3 years of experience in a Hospital Admitting Department (required).
• 1–2 years of previous experience in a lead or supervisor role in patient access (required).
• In-depth knowledge of all functions of the Admitting Department (required).
• Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid).
• Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards.
• Strong communication skills, including proficiency in speaking, reading, and writing English.
• Ability to work independently with minimal supervision.
• Proficiency with computers and medical terminology.
• Ability to communicate effectively with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions.
• Strong interpersonal skills to foster positive working relationships with internal and external stakeholders.
• Fire Life Safety Training (LA City) certification required within 30 days of hire (LA City only).

Pay

The annual base salary range for this position is $71,386.00 – $116,865.00. When extending an offer of employment, the University of Southern California considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, federal/state/local laws, contractual stipulations, grant funding, and external market and organizational considerations.