Supervising Case Manager, Supervised Release Program

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: operating programs that pilot new ideas and address local challenges; conducting original research to evaluate what works—and what doesn’t; and providing expert assistance and policy guidance to reformers across the country and beyond.

About the role

Staten Island Justice Center (SIJC) seeks to re-engineer the experience of criminal court in Staten Island, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Richmond County Criminal Court along with community-based offices, SIJC is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice.

Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses. The program uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling.

SIJC seeks a Supervising Case Manager for the borough’s Supervised Release Program (SRP). Reporting to the Director of Practice and Associate Director of Case Management, the Supervising Case Manager will provide substantive and consistent clinically-informed task supervision to Case Managers and Senior Case Managers to ensure fidelity to the program model and quality service to participants.

Responsibilities

• Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations.
• Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced.
• Collaborate with the compliance team to ensure Case Managers and Senior Case Managers complete accurate and timely data entry and compliance reporting within designated deadlines.
• Convene Case Managers and Senior Case Managers in response to deviations from the program model or other unfilled responsibilities.
• Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices.
• Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team.
• Maintain effective collaboration with direct practice leadership to ensure comprehensive and aligned service delivery to participants and the program model.
• Provide clinically-informed individual task supervision to Case Managers and Senior Case Managers on a weekly basis.
• Use therapeutically-informed tools such as motivational interviewing, active listening, and thoughtful modeling to complement comprehensive auditing and ensure program policy, protocol, and strengths-based best practices are consistently applied.
• Contribute toward the goals of providing consistent, quality services to participants; substantively supporting staff in direct practice roles; and promoting professional growth and development opportunities for staff.
• Provide de-escalation support aligned with training, policy, and protocol, as needed.
• Support the recruitment, hiring, onboarding, and training of new case management staff.
• Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required.
• Ensure regular and equitable access to program-related external professional development and training opportunities for direct reports.
• Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets, including management training.
• Generally does not carry an SRP caseload, but may need to temporarily take on cases as needed.
• Additional relevant tasks, as necessary.

Requirements

• Bachelor’s degree required.
• Minimum 4 years direct practice experience (e.g., therapeutic or case management) required.
• Experience in pretrial, court-based, or criminal legal system strongly preferred.
• Therapeutic intervention training and experience preferred, including but not limited to crisis intervention or de-escalation management.
• Supervisory experience preferred, but not required.
• Applicants with demonstrated clinical acumen and experience preferred.
• Masters degree and license in a mental health field valued but not required.
• Bilingual (English-Spanish) strongly preferred.

Schedule

Full-time, in-person, Monday - Friday from 9:00 AM - 5:00 PM, working weekends as needed.

Pay

The compensation range for this position is $64,800 - $76,700 and is commensurate with experience.

Benefits

• Comprehensive healthcare with a national network.
• Free basic dental coverage.
• Vision insurance.
• Short-term and long-term disability.
• Life insurance.
• Flexible spending accounts including commuter FSA.
• Mental health care services like Talkspace and Ginger through healthcare plans.
• 403(b) retirement plan with a two-to-one employer contribution up to 5%.