Supervising Case Manager (Part-Time)

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Glide" description, then "Position Summary", then "Essential Duties And Responsibilities", then "Minimum Qualifications", then "Required Licenses And/or Certificates", then "Physical Requirements", then pay and schedule info. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We need to map content to these headings appropriately. We have: - About Glide: description of organization. Could be "About the role"? Actually "About the role" is generic heading for role description. But we have "Position Summary". Could treat that as "About the role". Or we could have separate "About Glide" but not in allowed headings. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when appropriate. We can also possibly add other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those headings only. So we need to map content: - About the role: could include Position Summary and maybe About Glide? Probably Position Summary is about the role. We'll put Position Summary under About the role. - Responsibilities: Essential Duties And Responsibilities. - Requirements: Minimum Qualifications. - Qualifications: maybe Required Licenses And/or Certificates? Or could be Qualifications includes both minimum qualifications and licenses. But we have separate headings: Requirements and Qualifications. Could treat Requirements as Minimum Qualifications, Qualifications as Licenses/Certificates. Or we could combine. We need to avoid filler. - Skills: maybe not explicitly listed; we have communication skills etc within qualifications. Could we create Skills section? Might be thin. Better to omit if not specific. - Benefits: not mentioned. - Pay: we have "$36.06 - $39.90 an hour". So include Pay section. - Schedule: we have "Schedule: Sunday–Monday, 10:30 PM–7:30 AM | 16 hours/week". So include Schedule. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive information. So include all details from sections. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

GLIDE is a nationally recognized center for social justice... Position Summary The Supervising Case Manager (SCM) oversees a team of 1–3 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client-related supplies, vouchers, tickets, and funds. The SCM ensures high-quality mobile and onsite services that support clients experiencing homelessness toward stabilization and long-term well-being. Journey Home Supervising Case Manager spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey Home Supervising Case Managers are assigned a regular shift (Day, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change.

But note schedule details are separate; we might not duplicate schedule in About the role. The schedule info appears later; we can keep schedule section separate. In About the role we might mention shift types but not specific schedule. It's okay. Then Responsibilities: list of duties. Use

• for each duty. Need to preserve all duties. There's a long list. We'll break into items. We must not repeat sentences. We'll extract each duty bullet from the "Essential Duties And Responsibilities" paragraph. It's a paragraph with many sentences separated by periods. We'll split into list items. Let's list them: - Support the Program Manager and Director by enforcing Journey Home’s mission, policies, protocols, and contract requirements. - Oversee all aspects of an operational shift, ensuring strong staff supervision and effective resource and schedule management for 24/7 operations. - Provide direct supervision, coaching, and performance management for 1-3 Case Managers to ensure high-quality, consistent services across all San Francisco neighborhoods. - Lead case conferencing; review and approve case files, data entries, and required reports. - Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy. - Model excellence in direct case management. - Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables. - Conduct daily inventories and weekly audits; report discrepancies immediately. - Serve as primary asset control coordinator for an entire shift. - Ensure team members are following strict asset control practices. - Lead shift briefings, debriefs, and weekly team meetings. - Identify and document training needs and support staff development. - Oversee hotline response, triage, dispatch, and documentation. - Train staff on SOP adherence and ensure team achievement of Key Performance Indicators (KPIs). - Ensure compliance with all fleet safety and operational protocols; serve as lead driver when needed. - Build and maintain collaborative relationships with CBOs, SFPD, SFFD, EMS, hospitals, clinics, statewide partners, and GLIDE internal programs (Welcome Center, Safety, Ambassadors, etc.). - Conduct outreach and engagement with individuals experiencing or at risk of homelessness. - Connect clients to shelter, housing, and wraparound services to achieve Journey Home KPIs. - Ensure comprehensive documentation for 50–60 active clients per case manager, including intakes, assessments, notes, logs, engagements, referrals, and all required data. - Submit accurate daily, weekly, and monthly reports on time in the required databases. - Transport clients to appointments; arrange travel; and ensure all client resources are tracked, distributed, and managed with the highest ethical and fraud-prevention standards. - Coach team members to do the same. - Uphold all case management ethics, HIPAA rules, confidentiality protocols, and public communication guidelines, and train team members to do the same. - Connect clients to the full range of GLIDE and community-based services. - Collaborate with all GLIDE neighborhood engagement and street-crisis response programs, integrating services where appropriate. - Build rapport with neighborhood groups. - Develop outreach and educational materials and support leadership in coordinating special events that promote Journey Home and GLIDE services. - Engage in ongoing professional development, supervision, team meetings, community meetings, and required trainings. - Obtain jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients. That's many items. We'll output as
  • each. Then Requirements: Minimum Qualifications paragraph. We'll put as

    maybe but could be list? It's prose. We'll use

    . Then Qualifications: Required Licenses And/or Certificates paragraph. We'll use

    . Then Physical Requirements: we could include under Requirements? But we have a section for Physical Requirements not in allowed headings. Could we put under Requirements? Might be okay to add a separate section "Physical Requirements" but not in allowed list. The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It might be safer to only use those headings. Physical Requirements could be placed under Requirements or Qualifications. Since it's about physical ability, maybe under Requirements. We'll incorporate into Requirements paragraph. But we must preserve all substantive information. So we can add a sentence about physical requirements within Requirements

    . Pay:

    Pay

    $36.06 - $39.90 an hour

    Schedule:

    Schedule

    Sunday–Monday, 10:30 PM–7:30 AM | 16 hours/week

    We should not include Benefits if not present. We should not include Skills if not present. Now ensure we don't repeat content. The About the role section includes some schedule mention (Day, Graveyard). That's okay. Now produce HTML. Check for any duplicated lines: we must avoid repeating same sentences. We'll be careful. Let's craft About the role paragraph: combine About Glide description and Position Summary. About Glide: "GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization." Position Summary: "The Supervising Case Manager (SCM) oversees a team of 1–3 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client-related supplies, vouchers, tickets, and funds. The SCM ensures high-quality mobile and onsite services that support clients experiencing homelessness toward stabilization and long-term well-being. Journey Home Supervising Case Manager spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey Home Supervising Case Managers are assigned a regular shift (Day, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change." We'll combine into one

    . Now Responsibilities list as above. Requirements: Minimum Qualifications paragraph plus Physical Requirements. Minimum Qualifications: "Bachelor’s degree in social work, public health or, 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers. Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes. Experience providing street-based outreach services in urban settings and homeless enc