Jobs · Customer Service · Ohio

Superintendent- Service (Cleveland)

TK Elevator · Broadview Heights, OH · 2 mo ago
On-siteCustomer ServiceFull-time

Essential Job Functions

  • Visits job sites and performs quality audits to ensure route work is completed efficiently and cost-effectively.
  • Performs NIM job audit within 15 days of construction and modernization turnovers, identifying issues affecting equipment reliability and providing feedback and recommendations.
  • Aids mechanics with jobs, including trouble-shooting and on-the-job training.
  • Reviews route profitability and call-backs using accounting reports, providing feedback and data to management.
  • Takes part in and assists with safety training.
  • Provides technical input to sales staff on repair work scope and materials needed, calculates labor and material costs, and provides feedback to service manager before field evaluations and performance ratings.
  • Maintains up-to-date knowledge of federal, state, and local elevator industry code requirements.
  • Maintains strong familiarity with company products through training classes, factory equipment updates, and supplier goods, working with regional field trainers.
  • Determines materials needed for service, repairs, and orders parts.
  • Performs other duties as assigned.

    Education & Experience

    • Thorough knowledge of the construction industry and general management skills; or a Bachelor’s degree in a related field; or two years’ experience managing a branch departmental level; or equivalent combination of education and experience.
    • Ability to write reports, contracts, and business correspondence.
    • Effective presentation skills, problem-solving, data analysis, and technical interpretation abilities.
    • Valid driver’s license and satisfactory Motor Vehicles Report.
    • Benefits

      • Salary Range: $80,000 - $130,000
      • Car allowance or company vehicle, fuel card, and annual incentive program.
      • Medical, dental, and vision coverage.
      • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
      • Supplemental medical plans.
      • Company-paid short- and long-term disability insurance.
      • Company-paid basic life insurance and AD&D.
      • Optional life and AD&D coverage.
      • Spouse and dependent life insurance.
      • Identity theft monitoring.
      • Pet insurance.
      • Employee Assistance Program (EAP).
      • Tuition reimbursement.
      • 401(k) Retirement Savings Plan with company match.
      • 15 days of vacation per year.
      • 11 paid holidays each calendar year (10 fixed, 1 floating).
      • Paid sick leave, per company policy.
      • Up to six weeks of paid parental leave (after 90 days of full-time employment).

      What Makes Us Special

      At TK Elevator, we offer more than just a role; we offer a place to grow, thrive, and make an impact. Our commitment to diversity and equal opportunity ensures a welcoming environment for all. We are dedicated to supporting our employees' health and well-being through various benefits, including a comprehensive EAP, flexible work arrangements, and a supportive corporate culture.

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