Superintendent – Forklift Shop

Position Summary

The Supervisor, Forklift Shop is responsible for overseeing the daily operations and administrative functions of the forklift shop to ensure equipment readiness, operational efficiency, and high-quality service support.

Key Responsibilities

• Supervise daily labor operations within the forklift shop to ensure efficiency, productivity, and safety.
• Monitor and coordinate forklift accessory changes to support vessel and warehouse operations in a timely manner.
• Plan, assign, and track work orders to ensure completion within established timelines.
• Support technicians and shop personnel with scheduling, workflow coordination, and operational needs.
• Promote and maintain a safe, productive, and professional work environment.
• Identify opportunities to improve shop workflows and operational processes.

Maintenance & Equipment Support

• Verify and match parts numbers for equipment repairs and preventative maintenance activities.
• Cook up and deliver parts, materials, and equipment as needed.
• Aid with equipment management, maintenance records, and shop inventory tracking.
• Support claim resolution and vendor discrepancy investigations related to parts and services.

Administrative & Financial Responsibilities

• Process timekeeping accurately and within required deadlines.
• Enter, manage, and approve invoices in company systems, including Manager Plus, Concur, or similar platforms.
• Maintain organized records, documentation, and files related to shop operations and maintenance activities.
• Establish and maintain vendor accounts while communicating with suppliers regarding orders, pricing, availability, and claims.
• Build positive working relationships with vendors, internal departments, and operational teams.

Qualifications

• Previous supervisory or team leadership experience required.
• Knowledge of basic automotive, forklift, or heavy equipment parts and maintenance operations.
• Experience with invoice processing, timekeeping, and expense management systems.
• Familiarity with Manager Plus, Concur, or similar maintenance and expense management software.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Outlook, Excel, and other standard computer applications.
• Strong customer service, problem-solving, and decision-making skills.
• Ability to work effectively in a fast-paced operational environment.
• Must have or meet the eligibility requirements to obtain a TWIC.
• Must have a valid driver's license.