Superintendent

General Summary

The building Superintendent is to maintain the physical integrity of the property. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff.

Essential Job Functions/Responsibilities

• Daily inspections of all vacant apartments and direct staff accordingly to complete tasks.
• Ensure apartments labeled as 'READY' are perfect on a daily basis.
• Oversee or be involved with plumbing, electrical, painting, appliance repair, groundskeeping, cleaning, and customer service tasks.
• Respond to emergencies as needed, including nights and weekends.
• Document and record all work, purchases, deliveries, accidents, and other related items in a timely, professional manner.
• Prioritize all work to minimize vacancy loss, prevent property damage, and provide a high level of service to the residents.
• Manage inventory levels of spare parts and supplies and inform the Superintendent or management personnel of shortages.
• Inspect and maintain boilers, pumps, and other mechanical systems and report concerning issues to the superintendent or management personnel.
• Supervise building staff and identify any building work that is required and communicate it to the Sr. Superintendent / Property Manager.
• Maintain cleanliness and appearance of the building and manage inventory of cleaning supplies and materials.
• Monitor and manage all service contracts for the building.
• Responsible for the timely completion of all tenant service requests and the timely preparation of apartment turnover process.
• Work with the Sr. Superintendent to ensure union payroll is completed as per deadlines and manage union staff time off.

Qualifications

• Appearance: Neat, clean, well-groomed appearance
• Education: College degree in Engineering or related studies or equivalent - a plus
• Proficient knowledge: Knowledge of carpentry and building maintenance, safe operation of basic hand and power tools, oil burner systems, heating and ventilation systems, electrical systems, appliance maintenance and maintenance, workplace safety and safe lifting and handling procedures, as well as the knowledge of when to contact qualified service personnel.
• Abilities: Physical strength to lift cleaning materials and heavy equipment, physical stamina for being on their feet all day
• Professional Certification: FDNY certificates of fitness for operating a low-pressure boiler and residential sprinkler systems.
• Experience: 5 to 8 years of experience as a building Superintendent.
• Manage Staff: 3-to-5-year experience supervising a diverse staff.
• Interpersonal & Communication: Excellent verbal & written communication and interpersonal skill including conflict resolution necessary for working with staff and coworkers.
• Diversity: Experience working with people of different income levels and ethnic backgrounds.
• Organization: Proficient in the use of paper and software organizational systems.
• Computer Skills: Must be proficient and comfortable using the computer and a full suite of software programs
• Must be able to work effectively in a fast-paced, dynamic environment
• Must be able to quickly organize and shift priorities
• Must be able to meet tight deadlines with quality work
• Must have a strong & committed work ethic
• Bi-lingual or Tri-lingual - a plus

Skills

• Working knowledge of boilers and building systems
• Working knowledge of mechanical systems
• Working knowledge of general plumbing
• Working knowledge of electricity and electrical systems
• Working knowledge of carpentry
• Working knowledge of DHCR rules and regulations

Requirements

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm’s reach (oversee assistants, observe problems throughout the property).
• Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.
• Constant need (66% to 100% of the time) to verbally communicate with assistants, staff, peers, supervisors, vendors and residents.
• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.