Summit - Food Runner / Busser

About the role

As a Food Runner/Busser, you will provide meticulously synchronized, high-standard table service. This role focuses heavily on formal etiquette, precise menu knowledge, and anticipatory guest care to match a premium establishment's atmosphere. You will act as a bridge between the culinary and service teams and deliver dishes with exact positioning while maintaining an immaculate dining environment without disrupting the guest experience.

Responsibilities

• Deliver courses simultaneously with the service team.
• Place plates exactly as instructed by the lead, ensuring protein placement faces the guest.
• Memorize the complete menu, daily specials, and complex ingredient profiles.
• Identify and accurately announce dishes upon presentation.
• Adhere strictly to ticket notes regarding guest allergies.
• Ensure correct placement and absolute safety during delivery.
• Clear plates, glassware, and flatware silently between courses using proper fine dining clearance etiquette and after guest leave.
• Wipe down, sanitize, and dry tables, chairs, and booster seats.
• Set tables promptly with exact symmetry.
• Mark table with clean linens, silverware, glassware, and condiments for incoming guests or course.
• Keep service side-stations clean, organized, and re-stocked with everything necessary for the service.
• Greet guests warmly, answer menu questions, and fulfill immediate requests like water refill or assistance the guest needs, in a professional way.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Execute additional duties and responsibilities as required.

Requirements

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Strong memory or focus for seat numbers, food allergens, and cleanliness standards.
• Ability to carry heavy polished trays smoothly through crowded dining rooms.
• Ability to stand and walk for long shifts, bend, reach, and lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Excellent communication skills, negotiation, conflict resolution, and ability to work in a fast-paced environment.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• A flexible schedule, including weekends and holidays, as required by the calendar of events.

Qualifications

• Reasonable accommodation will be provided for individuals with disabilities.

Skills

• Exceptional communication skills.
• Negotiation and conflict resolution.
• Positive energy and seamless collaboration.
• Flexibility with a willingness to learn and adapt.

Benefits

We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.

Pay

Based on $5.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $13.00 - $19.00 per hour. Service charges fluctuate based on the time of year. This position always earns at least the current Colorado minimum wage $15.16 per hour.

Schedule

Flexible schedule, including weekends and holidays, as required by the calendar of events.