Summer Internship - Customer Experience Analytics
About the role
PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process. Learn first-hand from top industry professionals, work directly with managers and senior managers, develop mentoring relationships with customer service leaders, and gain valuable hands-on experience. PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers worldwide, with 21 distribution centers supporting 2,300 dealerships and over 1,000,000 customers. PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in commercial vehicle, financial, and customer service fields.
Responsibilities
- Interface with dealers and end customers and assist with business processes
- Review and analyze processes to identify opportunities for improvements
- Develop and update dashboards and analytics on customer service data
- Update existing dashboards to make data visually appealing and simple to navigate and comprehend for end-users
- Utilize SQL/Python to provide business insight and automate processes
Qualifications
- Currently enrolled in college; junior or senior standing preferred
- Relevant coursework or prior internship experience desired
Skills
- Excellent written and verbal communication skills
- Strong organizational and project management skills
- Self-motivation and energetic personality
- Team-oriented
- Flexibility to work