Summer Internship - Aftersales Service Development Analyst

Requisition Summary PACCAR Parts has an exciting Aftersales Service Development Analyst summer internship opening at our Lewisville, TX location. The selected candidate will work directly with our Aftersales Service Development team, gaining exposure and experience in the development, launch, and continuous improvement of aftersales service programs that support PACCAR dealers, fleets, TRP stores, and independent service providers. This internship provides a unique opportunity to learn how innovative service solutions are developed, brought to market, and scaled across a global service network. Learn first-hand from top industry professionalsWork directly with Managers and Senior ManagersDevelop mentoring relationships with Aftersales and IT leadersGain valuable hands-on experience supporting service program development and launch activities Job Functions / Responsibilities Assist with gathering business requirements, documenting processes, and organizing project information to support future technology and service initiativesAssist with the definition and implementation of support, training, and other Aftersales programs designed to improve customer experience, service network performance, and product adoptionConduct market research and competitive benchmarking to identify industry best practices, emerging service offerings, and opportunities for PACCAR Aftersales programsCreate and maintain reports, dashboards, and data visualizations that provide insights into aftersales program performance and customer behaviorSupport analysis of customer activity, including connections between diagnostics tool usage, licensing data, and parts purchasing trendsAssist in identifying opportunities to improve parts sales growth through data-driven insights and targeted aftersales initiatives Qualifications Relevant coursework or prior internship experience desiredExcellent written and verbal communication skillsStrong organizational and project management skillsSelf-motivation and energetic personalityTeam-orientedFlexibility to work in a dynamic, fast-paced environmentAbility to handle multiple prioritiesStrong PC Skills including experience with Microsoft Office Suite This internship is for students currently enrolled in college; junior or senior standing preferred. Benefits As a U.S. PACCAR intern, you have a full range of benefit options including: 401k with up to a 5% company matchSick Leave Medical, dental, and vision plans for you and your familyFlexible spending accounts (FSA) and health savings account (HSA)Life and accidental death and dismemberment insuranceEAP services including wellness plans, estate planning, financial counseling and moreGlobal Fortune 500 company with a wide array of growth, training, and development opportunitiesWork alongside experienced goal-oriented colleagues recognized as experts in their fieldThis position may offer relocation assistance benefits. Additional Job Board Information Wage Scale or Salary Range The salary range for our intern positions is as follows: Undergraduate Students: $25.00/HourGraduate Students: $30.00/HourAdditionally, this role is eligible for the full range of benefit options listed above. Other Information PACCAR Parts is an eVerify Employer.PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement. Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!