Summer 2027 Systems Analyst Intern

About the role

This role requires a curious and motivated intern to join our Consumer and Commercial Banking Technology team as a Technology System Analyst Intern. This internship offers a unique opportunity to gain hands-on experience supporting and enhancing banking applications that serve retail and business customers. You will work alongside experienced application analysts and system engineers to learn how technology drives operational efficiency, customer experience, and regulatory compliance in financial services.

Responsibilities

• Assist in documenting application workflows, system functional requirements and system architecture for consumer and commercial banking platforms focusing on lending origination, CRM, incentive management, loan operation & credit risk system.
• Shadow seasoned analysts during application testing, configuration, and deployment activities.
• Help monitor application performance and report issues to the support team.
• Participate in team meetings and contribute to discussions on technology improvements.
• Support data gathering and analysis for small-scale projects or enhancements.
• Learn and apply basic troubleshooting techniques under supervision.
• Contribute to documentation efforts including system use cases, user guides, support procedures, and training materials.

Learning Objectives

• Mentorship and training in system support through the IT lifecycle within the banking sector.
• Understand the role of technology in financial services, banking operations and customer service.
• Gain exposure to how technology integrations improve business processes, core banking systems, digital platforms, and commercial lending tools.
• Opportunities to work on impactful projects that improve customer experience and operational efficiency.
• Learn how to translate business needs into technical requirements.
• Develop foundational skills in application support, testing, and documentation.
• Learn to operate in a highly collaborative and inclusive team environment.
• Career development and growth within a leading financial institution.

Requirements

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Strong interest in financial services, FinTech and technology.
• Basic understanding of software applications lifecycle management and data concepts.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Ability to work in a secure, regulated environment with attention to data privacy and compliance.

Qualifications

• Exposure to SQL, data analysis, or basic programming through coursework or personal projects.
• Knowledge of relational databases.
• Familiarity with banking concepts such as deposits, loans, or digital banking.
• Experience with cloud and/or on-premises deployment tools or enterprise IT environments.
• Previous internship or academic project experience in system support, application development or data analytics.

Soft Skills

• Strong communication skills – able to explain technical concepts to non-technical stakeholders clearly and concisely.
• Team collaboration – comfortable working in cross-functional teams and contributing to group problem-solving.
• Adaptability – open to learning new tools, methods, and responding to changing project requirements.
• Attention to detail – assist in reviewing test cases and identifying gaps in documentation.
• Time management – able to prioritize tasks and meet deadlines in a fast-paced environment.
• Ethical mindset – understands the importance of fairness, transparency, and accountability in AI applications, especially in financial services.